Customer Service Representative (Bilingual)
westerkampgroupllc
Credit Balance Representative
westerkampgroupllc· Credit Balance
About this role
Westerkamp Group, LLC is an expanding company specializing in Revenue Cycle Management services in the health care industry. We are currently seeking a Professional Billing Credit Balance Representative. This is an in-office position, located in Birmingham, Alabama.
Job Summary:
The experienced professional billing credit balance representative will work as a member of our business office to support efficient research and proper resolution of credit balances on professional billing accounts.
Primary Duties and Responsibilities:
- Responsible for analyzing credit balances to determine the cause of the credit balances, facilitate account resolution of credit balances and posting of refunds as needed working in the Epic patient accounting system.
- Utilize software applications, payer websites and document management systems to collect supporting documentation as required for each credit balance account. Adhere to existing standard policy and procedure while working each credit balance.
- Process and post payments, refunds and adjustments with the goal of accuracy and customer satisfaction.
- Monitor and report to management any trends identified and document cash posting/credit balance/refunding issues. Maintain on-going credit balance status and financial reporting.
- Support the development of credit balance reports as required by governmental payers.
- Work with insurance companies and follow billing guidelines to determine who is the correct owner of a credit balance.
Qualifications:
- Medical insurance experience
- Attention to detail
- Data Entry skills
- Must be able to read and interpret EOB's
- Flexibility
- Teamwork
- Telephone communication proficiency
- Ability to work in multiple computer systems
- HIPAA and Confidentiality knowledge
Westerkamp Group, LLC provides competitive salary and benefits compensation. Westerkamp Group, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. In addition to compliance with federal EEO statutes, Westerkamp Group, LLC complies with applicable state and local laws governing nondiscrimination.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting Dru Bourgeois at (985) 655-0308.
Frequently Asked Questions
Is the salary disclosed for the Credit Balance Representative position at westerkampgroupllc?
The salary for this Credit Balance Representative role at westerkampgroupllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Credit Balance Representative position at westerkampgroupllc located?
This Credit Balance Representative role at westerkampgroupllc is based in BIRMINGHAM, Alabama, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Credit Balance Representative role at westerkampgroupllc full-time or part-time?
This is listed as a Full Time position. It is posted as a Credit Balance Representative role in the Credit Balance department at westerkampgroupllc.
Which team or department does the Credit Balance Representative at westerkampgroupllc belong to?
This Credit Balance Representative position is part of the Credit Balance department at westerkampgroupllc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Credit Balance Representative position at westerkampgroupllc?
Click the "Apply Now" button on this page. You will be redirected to westerkampgroupllc's official application portal hosted on bamboohr where you can submit your application directly.
When was the Credit Balance Representative job at westerkampgroupllc posted?
This Credit Balance Representative position at westerkampgroupllc was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Credit Balance Representative
westerkampgroupllc
You'll be redirected to westerkampgroupllc's official application page on bamboohr.