Credit and Collection Supervisor

The position is responsible for overseeing Credit and Collection operations. The position ensures the constant achievement of objectives in Accounts Receivable Management and Collection Management through the effective implementation of policies and procedures and the application of strategies and continuous improvements, as needed.

KEY RESPONSIBILITIES:

• Leads the Collection Operations and Accounts Receivable (AR) teams to ensure satisfactory achievement of Key Performance Indicators (KPI); Implements strategies to maximize cashflow and monitors results on a regular basis; Conducts alignment meetings with Commercial, Operations, Supply Chain and trade accounts; Consolidates results and reports regularly to the Credit & Collection Lead.
• Evaluates and authorizes the release of Sales Order, coordinates account status with the Sales/ Medtech Team to ensure transactions are within acceptable credit standards; Collaborates for sales orders to materialize and recommends credit line application and renewal and authorizes lifting of credit hold codes within acceptable credit risk.
• Finalizes collection/ cash flow forecast to provide Finance with reliable inputs needed for Disbursement Allocation and Cash Management Analysis as well as ensures regular review and analysis of accounts receivable to arrive at correct disposition, understands the situation and plans/ recommends needed action to facilitate faster collection and adjustment of accounts receivable. Ensures the timely generation and distribution of the month-end AR Aging and AR KPI Reports.
• Authorizes collection letters, debit advice, statement of accounts and other collection correspondence with trade customers and negotiates and approves proposed repayment plans, implements remedial measure for delinquent accounts such as facilitating settlement for returned checks, payment plan negotiations, sending demand letters and/or endorsing accounts to Collection Agencies / Legal, ensures timely, complete, and accurate reporting of Credit and Collection information to the different departments including Mancom team to support sound business decisions.
• Deploys Credit & Collection policies and procedures and monitors compliance, leads and ensures the consistent implementation of the Quality Management System (QMS) in Credit & Collection.
• Adheres to the implementation of quality policy, functional objectives, and process goals and performs other tasks that may be assigned from time to time to meet business requirements.

QUALIFICATIONS:

• Graduate of a four (4) year Business related course, preferably Accounting, Finance or Business Management.
• Minimum of five (5) years working experience in Credit and Collection setting, two (2) years of which in Supervisory/Team Leader capacity preferably in Sales / Distribution industry.
• Well-informed on Credit and Collection Processes, AR and Remedial Management including collection negotiation and legal remedies for delinquent accounts, Records Management, and ERP Systems.
• Good understanding of Credit & Collection, Finance and Accounting concepts; General understanding of the Distribution business and other market dynamics that can affect a customer's financial position.