Creative Operations & Delivery Lead

oliver· Implementation
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📍 Hamburg, Germany

About this role

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Creative Operations & Delivery Lead

Language requirement: fluency in German, French, or Spanish

Location: Germany (primarily remote) and regular business travel across EMEA

Employment: 18-month FTC with view to extend

About the role: 

The successful candidate will play a crucial role in bridging the gap between technical teams, new business and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyse processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.  

Key Responsibilities: 

Requirement Gathering and Analysis: 

  • Work with stakeholders to gather, document, and analyse business requirements for new client accounts. 
  • Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost. 

Process Improvement and Solution Design: 

  • Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes. 
  • Collaborate with tech and business teams to design solutions that align with overall business strategy. 
  • Creating commercial models that deliver the workflow. 

Project Management and Stakeholder Communication: 

  • Lead new client pitches, ensuring a smooth transition to implementation for set up. 
  • Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment. 

Data Analysis and Reporting: 

  • Analyse data to support decision-making processes, create measurement process for new clients. 
  • Create reports and presentations to convey findings and recommendations for new solutions. 

What We’re Looking For:

  • 10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
  • Experience in advertising, creative agency, production, or digital content operations.
  • Fluency in German or French language
  • Strong problem‑solving mindset with the ability to translate business challenges into operational and technical solutions.
  • Excellent communication and stakeholder‑management skills, with the confidence to lead conversations during pitches and onboarding.
  • High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
  • Comfortable working cross‑functionally and remotely across multiple markets and teams.

Req ID: 18270

#LI-JP1 #LI-REMOTE #LI-DIRECTOR

Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused  to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations   
 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Frequently Asked Questions

Is the salary disclosed for the Creative Operations & Delivery Lead position at oliver?
The salary for this Creative Operations & Delivery Lead role at oliver is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Creative Operations & Delivery Lead position at oliver located?
This Creative Operations & Delivery Lead role at oliver is based in Hamburg, Germany. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Creative Operations & Delivery Lead at oliver belong to?
This Creative Operations & Delivery Lead position is part of the Implementation department at oliver. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Creative Operations & Delivery Lead position at oliver?
Click the "Apply Now" button on this page. You will be redirected to oliver's official application portal hosted on greenhouse where you can submit your application directly.
When was the Creative Operations & Delivery Lead job at oliver posted?
This Creative Operations & Delivery Lead position at oliver was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Creative Operations & Delivery Lead
oliver
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