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Title: Independent Contractor – CPT-11407 Property Management & Business Operations Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing entrepreneur managing real estate/property management operations and a Turo/car rental business is seeking two versatile Business Support Virtual Assistants to help operate and scale the businesses.
The immediate plan is to start two part-time VAs with overlapping coverage, allowing both to learn the company's processes and provide backup for one another. Based on performance and business growth, both positions are expected to progress toward full-time over the first 10-12 months.
The client is specifically looking for long-term team members who want to grow with the business over multiple years, learn increasingly complex workflows, and potentially advance into more leadership responsibilities as additional VAs are added.
In addition to the requirements below, the candidate needs to be explicitly proactive in regards to business improvement, process improvement, and suggesting ideas to promote the continued growth of the business.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Property & Operations Support

• Communicate with tenants, contractors, municipalities, and other business contacts
• Handle routine communication through phone, text, and email
• Track outstanding operational tasks and follow-ups
• Assist with coordinating contractor workloads
  • Do follow ups with contractors and clients via phone call, messaging, video/phots and follow up with clients to make sure work done as promised
  • Keep track of time contractors are working through text, chat, voice calls, and photo/video
  • Responsible for proof of work verification
• Maintain organized property and operational records
• Follow detailed client-provided procedures and workflows
• Respond promptly to tenant inquiries and provide follow-up timelines.
• Manage property tickets from request through completion.
• Review and follow up on aging or unresolved tickets.
• Assist with tenant screening and pre-approval.
• Support efforts to reduce property vacancies.
• Coordinate property maintenance and renovation updates with owners.
• Evaluate operational issues based on cost, time, tenant experience, and business impact.

Car Rental Support

• Manage routine Turo customer communication
• Communicate with Turo support when necessary
• Assist with rental scheduling and customer-related workflows
• Support the client's developing private car rental operation
• Maintain accurate rental and customer information
• Company is transitioning to run dual tech stack with Turo and one prime rental service (like Enterprise, Alamo, etc)
  • VA must have ability to follow up and pitch this to clients, promoting the transition to private platform
• Respond to time-sensitive renter inquiries.
• Assist with rental incidents, including access issues, accidents, insurance, and towing.
• Identify opportunities to improve vehicle utilization and rental pricing.
• Monitor rental performance and recurring vehicle issues.
• Maintain vehicle listings and inventory information.
• Respond to prospective buyer inquiries and provide vehicle information.
• Follow up with prospective buyers and qualified leads.
• Escalate questions requiring client input or approval.
• Coordinate communication among owners, investors, contractors, and project teams.
• Provide project updates and supporting documentation.
• Track contractor follow-ups and escalate project issues.
• Support renovation-related customer communication and follow-ups.
• Document completed projects for website and business development use.

Administrative & Technology Support

• Work across the client's existing and newly implemented business applications
• Use remote desktop systems when required
• Maintain organized records, trackers, and communications
• Use AI tools such as Claude or similar platforms to improve recurring workflows where appropriate
• Identify repetitive tasks that may be streamlined or automated
• Learn new systems and processes as the business expands
• Maintain business information across web-based platforms.
• Work across multiple portals and applications accurately.
• Use a password-management system for secure account access.
• Identify unnecessary expenses and operational inefficiencies.
• Maintain knowledge of major business functions for backup coverage.
• Participate in client training and retain relevant training materials.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, operations, executive assistant, or customer service experience required
• Property management or real estate experience is a strong plus but not required
• Turo, car rental, or transportation experience is a plus
• Strong phone, SMS, WhatsApp, and email communication skills
• Experience coordinating contractors or service providers preferred
• CRM and business software experience required
• AI/LLM experience strongly preferred
• Strong ability to learn complex client-specific processes
• Ability to navigate and/or the willingness to learn Facebook, Instagram, TikTok business to achieve clients goals

IDEAL CANDIDATE PROFILE

• Excellent spoken English with a native or near-native accent
• Comfortable communicating with U.S.-based tenants, customers, contractors, and government offices
• Highly organized and dependable
• Strong executive assistant / operations mindset
• Self-motivated and eager to learn new technology
• Comfortable using AI tools or highly motivated to learn
• Interested in a long-term growth position rather than short-term VA work
• Capable of taking on increasing responsibility over time

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Microsoft Office / Google Workspace
• Google Voice / VoIP Systems
• TeamViewer / Remote Desktop Tools
• AI Tools such as Claude / ChatGPT
• Property Management / Business Operations Platforms – Client Training Provided
• Turo – Preferred / Training Provided

Work Schedule

• Contracted Hours per Week: 20-24 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Shift 1 (VA 1)- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2 (VA 2)- 3:30 PM - 8:00 PM EST (with a 30-minute break)
• Saturday and Sunday: Shift 1- 10:00 AM- 12:00 PM EST with no break; Shift 2 - 2:00 PM - 4:00 PM with no break
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 20 hours/week per VA (Two part-time VAs to start; one expected to progress toward full-time based on performance)
• Daily Working Time: Shift 1- 10:00 AM - 2:30 PM EST (with a 30-minute break); Shift 2- 3:30 PM - 8:00 PM EST
• Saturday and Sunday: Shift 1- 10:00 AM- 12:00 PM EST with no break; Shift 2 - 2:00 PM - 4:00 PM with no break
  
• (Training will be combined 4- 8 AM EST during the first 3-4 weeks of onboarding)
  
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 2
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!