Cove Front Desk Coordinator

Overview

The Front Desk Coordinator is responsible for greeting guests in a friendly and professional manner. S/he will book reservations and perform basic reception duties for the The Cove. The Front Desk Coordinator will maintain the AAA Four Diamond standards.

The Front Desk Coordinator will always conduct them self in a manner that supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication and Commitment.He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Responsibilities

• Greets and welcomes guests upon arrival
• Answers phone and books pool reservations for Resort Guests/Members
• Promotes retail sales and accepts payment from guests
• Gives guests a tour of the facilities if requested
• Manages the entry of guests into the facility to ensure only those who have a confirmed reservation may enter
• Provides each guest with a towel upon entry, keeps towels stocked throughout the day, and disposes of soiled towels when receptacles become filled
• Responsible for ensuring the front desk area is clean, neat and organized
• Answers guests’ questions regarding Cove and Spotted Frog Operations
• Opens or closes the facility when needed
• Uses POS system to ring up retail merchandise
• Perform miscellaneous job-related duties as assigned
• Able to follow routine verbal and written instructions
• Contacts appropriate party, if necessary, when a guest problem is reported
• Coordinates facility evacuations as needed for weather or health threats
• Answers incoming guests calls and transfers appropriately
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest

Qualifications

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year customer service experience preferred

JOB REQUIRMENTS:

• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates

WORKING CONDITIONS:

• Can sit or stand as needed with intermittent periods of walking, occasionally needing to stand for long periods of time.
• Must be able to lift, carry push & pull up to 20 lbs occasionally
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently

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