Cork, Ireland | Business Data Technician

Job Purpose

Are you detail-oriented and fluent in English? Do you enjoy validating data, analyzing trends, and troubleshooting issues? If so, this role might be a great fit for you!

As a Business Data Technician, you will be responsible for researching, analyzing and validating information using web-based research and processing business applications.

Job Overview

On a given day, your work might include:

• Reviewing partner applications and account details, validating integrations, and providing first-level support for partner-facing technical inquiries.
• Analyzing information and issues to bring them to resolution through web research, data analysis, and critical thinking.
• Applying critical thinking to identify trends, patterns, and potential areas of improvement.
• Performing web-based research to evaluate and validate data quality.
• Contributing to testing new features, platform updates, and software usability improvements, documenting and reporting findings.
• Performing root cause analysis of identified issues and escalating them to the appropriate teams when necessary.
• Maintaining and updating internal support documentation as products, tools, and processes evolve.
• Participating in meetings, capturing notes, tracking action items, and ensuring follow-up.
• Collaborating with cross-functional teams to achieve project goals and improve operational processes.
• Independently managing routine partner support cases and onboarding conversations following onboarding and training.

Candidates must:

• Be eligible to work in Ireland.
• Excellent English communication skills and knowledge of an additional language is a plus.
• Able to work on a full-time basis under a hybrid modality in Cork, Ireland.

An ideal Business Data Technician would be:

• Detail-oriented
• Passionate about IT and familiar with iOS and macOS.
• Able to work with large datasets, identify patterns and trends and draw conclusions to recommend actions.
• Able to adapt to working with large data sets identifying patterns.
• Skilled at web research and web-based maps applications.
• Comfortable working independently, as well as in small and large cross-functional teams.

It would be great if you have:

• Experience with spreadsheets.
• Experience with database systems.
• Familiarity with web-based map applications.
• Experience in data analysis.
• Experience with social media sites.
• University Degree in Business Analysis, Applied Mathematics, Computer Science, other technical degrees, or equivalent combination of education and experience.

More information:

• Specified Purpose Contract with possibility of extension (with 3-months’ probation period).
• Hybrid and full-time position in Cork, Ireland.
• Day shift from Monday to Friday.
• Benefit allowance.
• Birthday leave.
• 10% discount on specific Company Healthcare Insurance.
• 50% of the cost in shuttle services covered by RWS.

If you are interested in the position and you fulfill the requirements, please hit "Apply" and complete your application.

We look forward to hearing from you, Thank you!

Keywords: Data analyst jobs, Data analysis, Bilingual Jobs, Customer Support, Customer Service, technical support, tech support, IT jobs, RWS, Jobs in Cork, Cork jobs, Jobs in Ireland