Account Manager SMB
deliveryhero
Coordinator Rider Compliance
About this role
Company Description
Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Monitor and report on Fleet Partner Rider activity within allocated zones, flagging suspicious behaviour and potential fraud cases to the Supervisor for escalation.
- Support the day-to-day operational compliance of Fleet Partner Riders, ensuring adherence to platform policies and standard operating procedures.
- Assist in the execution of anti-fraud controls during live operations, identifying anomalies and escalating findings in a timely manner.
- Conduct regular on-ground site visit audits and spot checks across allocated zones to verify Fleet Partner Rider behaviour and operational compliance.
- Act as a point of contact for Fleet Partner Riders on compliance-related queries, ensuring clear and consistent communication of policies and expectations.
- Support the end-to-end process for Fleet Partner Rider-level cancellation fraud, contributing to data gathering, documentation, and follow-up actions.
- Maintain accurate and up-to-date records of compliance incidents, fraud cases, and audit findings, ensuring proper documentation at all times.
- Provide regular updates to the Supervisor on operational compliance status, open cases, and any emerging patterns observed on the ground.
- Collaborate with internal teams as directed, supporting cross-functional initiatives related to fraud
- and operational compliance.
- Adhere to and support the continuous improvement of fraud detection and operational compliance
- SOPs, flagging recommendations to the Supervisor.
- Assist in the execution of special compliance and fraud-related projects, meeting agreed timelines and quality standards.
- Support wider operations and team requirements as directed by the Supervisor or line management.
Qualifications
- Bachelor's Degree
- 2-3 years of experience in food/grocery tech industry is highly preferred.
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
- Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
- Influencer and a negotiation with good public speaking and presentation skills.
- People management skills: Experience of managing bigger group of people.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Coordinator Rider Compliance position at deliveryhero?
The salary for this Coordinator Rider Compliance role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator Rider Compliance position at deliveryhero located?
This Coordinator Rider Compliance role at deliveryhero is based in Muscat, Muscat, , Oman, om. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Coordinator Rider Compliance role at deliveryhero full-time or part-time?
This is listed as a Full time position. It is posted as a Coordinator Rider Compliance role at deliveryhero.
How do I apply for the Coordinator Rider Compliance position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Coordinator Rider Compliance job at deliveryhero posted?
This Coordinator Rider Compliance position at deliveryhero was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator Rider Compliance
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.