Agent Experience Manager
urbancompass
Coordinator, Invoicing & Incentives
urbancompass· Invoicing & Incentives
About this role
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
We are looking for a Coordinator to join our Agent Invoicing & Incentives team. In this position, you will field all incoming phone call inquiries and support the larger team with Tier 1 and 2 email inquiries and tasks. You will also use these inquiries to identify trends and further develop analysis related to our agent-facing processes. You will play a critical role in the company's day-to-day operations, interacting daily with agents, internal teams, and external parties.
At Compass, You Will:
- Answer incoming calls and return missed calls within appropriate SLAs
- Provide verbal wire verifications to third parties
- Assist customers with Tier 1 and 2 agent invoicing and incentives inquiries
- Triage and escalate calls outside of the scope of this line
- Provide accurate, satisfactory answers to their queries and concerns, or escalate to the appropriate team
- Resolve situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company resources, or using the products or services related to agent invoicing and incentives
- Collaborate with other team members to improve customer service
- Provide management with identified common trends and agent feedback on our agent-facing programs based on customer experience
- Provide Tier 1 and 2 support to customers and stakeholders in response to inquiries regarding agent invoicing and incentives, when applicable
- Assist the team in keeping agent-inquiry response time to a minimum
- Take on tasks to ensure your team achieves key SLAs and OCRs, when applicable
- Assist with additional ad hoc requests and projects for the Agent Invoicing & Incentives team, if needed
- Highly collaborative and supportive culture with a close-knit, ego-free team environment.
What We're Looking For:
- 2+ years of relevant experience in Customer Support preferred, not required.
- Bachelor’s degree preferred, not required
- Must excel in client-facing communication, both verbal and written
- Great active listening skills with a patient and empathetic attitude
- Adaptability and flexibility
- Team player with a collaborative spirit, cooperative attitude, and ability to work across multiple departments
- Excited to work in a fast-paced environment with an emphasis on addressing urgent situations
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.
Frequently Asked Questions
Is the salary disclosed for the Coordinator, Invoicing & Incentives position at urbancompass?
The salary for this Coordinator, Invoicing & Incentives role at urbancompass is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator, Invoicing & Incentives position at urbancompass located?
This Coordinator, Invoicing & Incentives role at urbancompass is based in Dallas, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Coordinator, Invoicing & Incentives at urbancompass belong to?
This Coordinator, Invoicing & Incentives position is part of the Invoicing & Incentives department at urbancompass. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Coordinator, Invoicing & Incentives position at urbancompass?
Click the "Apply Now" button on this page. You will be redirected to urbancompass's official application portal hosted on greenhouse where you can submit your application directly.
When was the Coordinator, Invoicing & Incentives job at urbancompass posted?
This Coordinator, Invoicing & Incentives position at urbancompass was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator, Invoicing & Incentives
urbancompass
You'll be redirected to urbancompass's official application page on Greenhouse.