Coordinator,Dest Serv,Shore Ex
About this role
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
- Provide administrative support to the Manager, Destination Services for shore excursion product administration and development through all aspects of a tour planning, creation and operational delivery cycle in assigned region(s)..
- Ensure all Destination Managers onboard have the required tour forms and information necessary and support them with any requests.
- Send operators tour participation figures upon request and confirm when all forms have been received from tour operators.
- Ensure operators have the latest ship itineraries.
- Assist tour operators with any information required or changes requested.
- Effectively communicate with tour operators around the world to ensure operation efficiency and address any questions, concerns, or events that may affect their region.
- Assist Revenue Management with tour space during move offs.
- Assist inside and outside Sales Force with requests.
- Assist with waitlisted excursion matters including- monitoring all waitlist reports, clearing waitlisted excursions on reservations, requesting additional space from operators.
- Request Envograms to advise guests of any tour changes, cancellations, or new tour additions.
- Add additional space and build additional tour extensions when additional departures are added to the brands.
- Assist and research work for new tour initiatives.
- Assist when necessary in building new tours in NVS.
- Update Retail Masters for all destinations for all brands.
- Make necessary changes in NVS/Seaware.
- Maintain and update in-house Tour Operator Directory.
- Assist Manager/Director/VP with special projects as needed.
- Perform other job-related functions as assigned..
DEGREE TYPE:
- High School Diploma.
- Minimum 1 year in Shore Excursion environment..
- Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word and Excel programs.
- Ability to assimilate and summarize details as appropriate to support decision-making.
- Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
- Ability to operate in a team driven environment and accept immediate project responsibility.
- Strong Customer Service, Communication and Interpersonal skills.
- Ability to accomplish assignments displaying detail orientated and well-organized work.
- Ability to work under fast paced, multi tasked and deadline driven environment..
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Frequently Asked Questions
Is the salary disclosed for the Coordinator,Dest Serv,Shore Ex position at nclh?
Where is the Coordinator,Dest Serv,Shore Ex position at nclh located?
Is the Coordinator,Dest Serv,Shore Ex role at nclh full-time or part-time?
Which team or department does the Coordinator,Dest Serv,Shore Ex at nclh belong to?
How do I apply for the Coordinator,Dest Serv,Shore Ex position at nclh?
When was the Coordinator,Dest Serv,Shore Ex job at nclh posted?
You'll be redirected to nclh's official application page on Workday.