Coordinator

The IOC program is a compassionate, approachable, and genuinely team-oriented Coordinator who sees their role as both a leader and an advocate for staff. This person should provide guidance, encouragement, and consistent communication; listen to staff concerns regarding client care; help remove barriers; and create an environment where team members feel heard, valued, and supported.

Just as importantly, this Coordinator should have a genuine investment in the people we serve and a strong desire to achieve the best possible outcomes for clients. They should approach challenges with empathy and problem-solving, work collaboratively with staff and providers, and consistently look for ways to ensure clients receive thoughtful, effective, and coordinated care. The ideal candidate is invested in the wellbeing of the team delivering the work and the clients whose lives are impacted by it.

Position Title: Crisis Program Coordinator
Position Type: Full Time
Benefits Eligible: Yes
Location: Toms River/Ocean County
Department: Acute Services
Salary: $68,000 - $72,000

Responsibilities:

• Lead the Involuntary Outpatient Commitment and Crisis Diversion Teams, including staff supervision, scheduling, performance feedback, and on-call coverage.
• Provide clinical supervision and professional support, including regular supervision, documentation, development, and licensure guidance.
• Conduct comprehensive clinical assessments and ongoing evaluations to identify consumer needs and appropriate services.
• Provide crisis and behavioral health services, including de-escalation, supportive counseling, outreach, and crisis response.
• Collaborate with multidisciplinary teams to coordinate care, share clinical information, and ensure continuity of services.
• Develop individualized treatment plans with consumers based on their goals, strengths, needs, and preferences.
• Monitor consumer progress and changing needs, including symptoms, behaviors, medication compliance, daily living skills, and treatment engagement.
• Promote consumer independence through coaching and support with daily living, life skills, and symptom management.
• Connect consumers with essential resources, including housing, benefits, transportation, entitlements, and other community services.
• Educate consumers and families on mental health, crisis prevention, conflict mediation, symptom management, and available supports.
• Coordinate with community and legal partners, including screening centers, healthcare providers, Superior Court, and the Ocean County Adjuster’s Office.
• Oversee quality and program operations, including documentation, communication, billing support, confidentiality, consumer rights, and compliance.

• Master's Degree in Social Work, Psychology or related field
• LSW/LAC Required
• LCSW/LPC Preferred
• Experience doing outreach with the SMI/MICA population, knowledge and awareness of community services available
• Excellent written, verbal and interpersonal communication
• Valid NJ Driver’s license with less than 6 points.

Benefits:

• 12 Paid Holidays
• Sick Days
• Personal Days
• Accrued Vacation
• Medical/Dental/Vision
• Company paid Life Insurance and Long-Term Disability
• 403B Plan with Company Match
• Opportunities for training/education/Continuing Education Credits
• Opportunities for Public Loan Forgiveness
• Opportunities for discounted tuition at participating educational institutions
• Employee discounts through LifeMart and Tickets At Work