Control Centre Operator
swissport· Maintenance
About this role
Overview
Control Centre Operator
Location: BHX ICC, Birmingham International Airport
Reports to: ICC Supervisor
Salary: up to £25,800 per annum
Shift Pattern: 24/7 rotational coverage 4 on 4 off. The shifts are 12 hours, including weekends, and public holidays on a rotation.
Role Overview:
ICC Agents are responsible for the real-time monitoring of Swissport UK’s telematics and safety camera systems, identifying and escalating safety and operational concerns related to GSE assets. They ensure that incidents such as aircraft damage, GSE misuse, speeding, idling, and incorrect parking are logged, reported, and investigated promptly.
Responsibilities
- Monitor telematics and safety camera systems for irregularities or violations.
- Identify and log incidents, escalating critical cases to the ICC Supervisor.
- Assist in compiling evidence for investigations related to safety and operational incidents.
- Communicate with ground operations teams regarding potential risks or ongoing investigations.
- Maintain accurate records and reports for internal and regulatory compliance.
- Follow established response protocols for handling safety and operational issues.
- Support process improvement initiatives to enhance ICC efficiency.
Qualifications
- Experience in a monitoring or control room environment preferred.
- Strong attention to detail and ability to interpret telematics data.
- Good communication and teamwork skills.
- Ability to work in a high-pressure, fast-paced environment.
- Basic understanding of safety protocols in aviation or logistics operations is a plus.
Working Conditions:
- 24/7 shift-based role, including nights, weekends, and holidays.
- High-pressure environment requiring quick decision-making.
- Primarily desk-based with extensive use of monitoring systems and communication tools.
Frequently Asked Questions
Is the salary disclosed for the Control Centre Operator position at swissport?
The salary for this Control Centre Operator role at swissport is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Control Centre Operator position at swissport located?
This Control Centre Operator role at swissport is based in Birmingham, UK. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Control Centre Operator role at swissport full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Control Centre Operator role in the Maintenance department at swissport.
Which team or department does the Control Centre Operator at swissport belong to?
This Control Centre Operator position is part of the Maintenance department at swissport. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Control Centre Operator position at swissport?
Click the "Apply Now" button on this page. You will be redirected to swissport's official application portal hosted on icims where you can submit your application directly.
When was the Control Centre Operator job at swissport posted?
This Control Centre Operator position at swissport was posted on Aug 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Control Centre Operator
swissport
You'll be redirected to swissport's official application page on icims.