Contributor Experience Manager, Community
About this role
Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels.
Scale’s mission is to develop reliable AI systems for the world’s most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data.
You will ensure that our global network of contributors stay engaged and informed so that they can do their best work. You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals. You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders.
In this role you will:
- Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
- Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
- Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
- Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
- Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
- Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
- Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
- Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey
Ideally, you’ll have:
- Bachelor's degree in business, marketing, communications, finance, or a related field
- Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
- Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
- Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
- The ability to synthesize complex details into accessible, digestible content
- A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
- High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
- Passion for building positive, engaging community experiences
- Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
- Experience managing at least one direct report and holding them accountable to outcomes
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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