Content Moderation Analyst

About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Location: Bengaluru, India (Hybrid: 3 days a week in office) Vacancies: Multiple Openings Start Date: 1st September 2026 (Mandatory joining date) At Bazaarvoice, we manage billions of customer reviews, photos, and questions for over 6,000 of the world’s biggest brands. We are the ultimate gatekeepers of trust online. As we rapidly expand our global Trust & Safety Team, we are looking for sharp, detail-oriented Content Moderation Analysts to join our Bengaluru office. This is a high-impact role focused on protecting brand reputation and maintaining internet safety. If you have flawless attention to detail, sharp critical thinking skills, and thrive in a fast-paced digital environment, we want to hear from you! What Does a Content Moderation Analyst Do? You will deep-dive into digital submissions—ranging from text reviews and customer questions to images and video uploads—filtering out spam, policy violations, and inappropriate material. Because we look after thousands of different brands, each client has a unique set of guidelines. Your job is to read, analyse, and apply specific codes to this content, ensuring it is safe, relevant, and helpful for everyday shoppers. What You’ll Do (Key Responsibilities) Moderate Content: Review and tag large quantities of user-generated content (UGC) based on custom client guidelines. Protect Brand Safety: Quickly identify and filter out profanity, hate speech, inappropriate images, or legally sensitive data. Adapt on the Fly: Seamlessly adjust to frequent guideline changes across different brands and industries. Hit Your Benchmarks: Own your queue by consistently meeting both speed and quality targets to ensure a smooth user experience. What We’re Looking For Background & Job Skills: Education: Bachelor’s degree or equivalent international qualification. Experience: 2–3 years of hands-on experience moderating online UGC (whether for product reviews, social media platforms, or online community forums). Sharp Eye for Detail: The capability to quickly read, assess, and categorise content accurately against strict criteria. Feedback-Driven: A willingness to learn, adapt your performance, and respond positively to coaching and feedback. Tech & Communication Skills: Highly proficient with online messaging, web applications, and MS Office (Excel, Word, Outlook). Strong professional English communication skills, including a solid grasp of colloquial language and cultural vernacular. Availability Requirements: Immediate Availability: You must be able to start on 1st September 2026 (no exceptions). Hybrid Schedule: Willingness to work from our beautiful Bengaluru office 3 days a week. Flexibility: Open to working slightly shifted hours a couple of days a month (always given with plenty of prior notice). Our Interview Process We believe in transparency. Here is exactly what to expect after you hit apply: Step 1: Recruiter CV Review – Our talent acquisition team will review your application against the role requirements. Step 2: Skills Assessment(2 Assessments)– An online evaluation focusing on your aptitude, analytical skills, and English comprehension. Step 3: Hiring Team Interviews (2 Stages) – Two rounds of video conversations with the hiring managers to discuss your content moderation background and operational skills.