Content Developer, Customer Trust Content Management
Amazon· Editorial, Writing, & Content Management
About this role
Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.
About the team
The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.
Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.
You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.
In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.
About the team
The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.
Basic qualifications
- Bachelor's degree in English, Communications, Linguistics, or a related field
- Strong content strategy and information architecture skills.
- Demonstrated success at learning and explaining business processes.
- Good judgment and effective communication.
Preferred qualifications
- Master's degree in English, Communications, Linguistics, or a related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Content Developer, Customer Trust Content Management position at Amazon?
The salary for this Content Developer, Customer Trust Content Management role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Content Developer, Customer Trust Content Management position at Amazon located?
This Content Developer, Customer Trust Content Management role at Amazon is based in Bengaluru, Karnataka, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Content Developer, Customer Trust Content Management role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Content Developer, Customer Trust Content Management role in the Editorial, Writing, & Content Management department at Amazon.
Which team or department does the Content Developer, Customer Trust Content Management at Amazon belong to?
This Content Developer, Customer Trust Content Management position is part of the Editorial, Writing, & Content Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Content Developer, Customer Trust Content Management position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Content Developer, Customer Trust Content Management job at Amazon posted?
This Content Developer, Customer Trust Content Management position at Amazon was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Content Developer, Customer Trust Content Management
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.