Contact Centre Training Lead

Job Description:

Essential Job Functions: • Execute business process transactions, learn from experienced team members, and focus on accuracy. • Collaborate with senior analysts, managers, and other staff. • Assist in process improvement initiatives and data analysis. • Contribute to identifying and resolving process bottlenecks. • Ensure compliance with established quality standards. • Participate in documenting and updating process guidelines. • Assist in analyzing data trends and reporting. • Support the team in meeting performance targets and quality standards.

Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role • Proven experience in business process transactions • Proficiencies in business process management and optimization • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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