Contact Centre Agent
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Contact Centre Agent
C-Care (Mauritius) Limited· C-Care Corporate Office
About this role
C-Care is currently looking for a Contact Centre Agent to be based at C-Care Welkin in Moka.
Contact Centre Agent
Reporting to the Contact Centre Operations Manager, the selected candidate will be responsible for receiving and managing incoming calls, medical appointment booking, and providing clear and compassionate guidance to callers in distress.
What you will be doing?
Manage incoming calls across all communication channels, ensuring prompt and professional responses.
Schedule medical appointments efficiently and accurately in our system.
Direct calls to the appropriate resources, including doctors, secretaries, or other staff members.
Follow up customer calls where applicable.
Acknowledge and record patient complaints.
Record and address patient complaints, ensuring that all concerns are documented and escalated as necessary.
Update patient information in the system, ensuring records are accurate and up to date.
Use available resources to research and resolve caller queries.
What are we looking for?
Minimum Form 3 or Form 4
Candidate must have at least 1 years' working experience in either the hospitality or customer service sector.
Sound knowledge of Office tools.
Exceptional verbal and written communication skills.
Strong analytical skills.
Location: Royal Road Moka
Frequently Asked Questions
Is the salary disclosed for the Contact Centre Agent position at C-Care (Mauritius) Limited?
The salary for this Contact Centre Agent role at C-Care (Mauritius) Limited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Centre Agent position at C-Care (Mauritius) Limited located?
This Contact Centre Agent role at C-Care (Mauritius) Limited is based in Moka, Moka District, Mauritius. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Centre Agent role at C-Care (Mauritius) Limited full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Contact Centre Agent role in the C-Care Corporate Office department at C-Care (Mauritius) Limited.
Which team or department does the Contact Centre Agent at C-Care (Mauritius) Limited belong to?
This Contact Centre Agent position is part of the C-Care Corporate Office department at C-Care (Mauritius) Limited. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Centre Agent position at C-Care (Mauritius) Limited?
Click the "Apply Now" button on this page. You will be redirected to C-Care (Mauritius) Limited's official application portal hosted on freshteam where you can submit your application directly.
When was the Contact Centre Agent job at C-Care (Mauritius) Limited posted?
This Contact Centre Agent position at C-Care (Mauritius) Limited was posted on Jul 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Centre Agent
C-Care (Mauritius) Limited
You'll be redirected to C-Care (Mauritius) Limited's official application page on freshteam.