Contact Center Supervisor

📍 Location: Woodstock, Cape Town

📊 Reporting To: Operations Manager

Are you ready to lead a high-performing team and make an impact in a dynamic collection’s environment?

At Nimble Credit Solutions, we believe in empowering our leaders to drive performance, inspire teams, and create an environment where people thrive. Our values - Positive Impact, Get it Done, Find Better Ways, and Do the Right Thing - guide every decision we make.

We’re looking for a results-driven and people-focused Team Manager to join our Cape Town team. If you thrive in fast-paced environments, are passionate about coaching others, and have a solid track record in collections, we’d love to meet you.

🌟 Why Join Us?

💼 Growth That Matters: We're passionate about developing leaders. You’ll be empowered to coach, guide, and influence your team - with a clear path for your own professional development too.

🏆 Performance-Based Rewards: In addition to your basic salary, you’ll enjoy commission opportunities based on your team’s performance - because when they thrive, you thrive.

🧘 Wellbeing Comes Standard: Enjoy peace of mind with a comprehensive benefits package that includes Funeral, Life, Disability, and Medical Cover (post-probation).

🤝 A Culture That Cares: At Nimble, we don’t just talk about values - we live them. From celebrating wins to supporting each other through challenges, we’re in this together.

🎯 Job Purpose:

To manage the collections, productivity, and administrative performance of a team of Collections Agents, ensuring targets are met while maintaining high-quality standards and supporting team growth.

🧩 Key Performance Areas:

Under the guidance of the Operations Manager, you will be responsible for (but not limited to):

• Leading and driving performance across collections, productivity, and quality targets
• Managing daily team activities and ensuring agents are motivated, supported, and equipped to succeed
• Acting as the escalation point for complex queries and customer complaints
• Ensuring compliance with business policies, industry regulations, and legislative requirements
• Conducting regular performance reviews, coaching sessions, and staff development initiatives
• Monitoring and analysing team performance metrics to drive continuous improvement
• Submitting accurate and timeous reporting to management
• Managing all administrative functions related to your team
• Performing ad-hoc duties as required

📚 What You Need:

• Minimum of 2 years’ experience in a Team Management role (Collections experience highly advantageous)
• Proficient in MS Office at an intermediate level:
• MS Word
• MS Excel
• MS Outlook
• Credit and Criminal clear

🔑 Skills, Knowledge & Attributes:

✔️ Strong financial acumen and understanding of collections metrics

✔️ Performance-driven and target-oriented

✔️ Skilled in conflict management and problem-solving

✔️ Proactive team player with strong leadership presence

✔️ Excellent administrative and time management discipline

✔️ Strong communication and interpersonal skills

✔️ Ability to give and receive feedback constructively

✔️ Committed to customer-centric behaviour (TCF principles)

✔️ High attention to detail and organisational excellence

✔️ Willingness to learn and continuously improve

💰 Remuneration & Benefits:

• Competitive basic salary
• Commission earning potential
• Benefits fully funded by Nimble:
  • Funeral Cover
  • Life Cover
  • Disability Cover
  • Medical Cover (effective after successful completion of probation)

⏰ Working Hours:

• Monday – Friday
• Up to 9 hours/day (when not working Saturday)
• Up to 8 hours/day (when working Saturday)
• Shifted between 07:00 – 20:30, as agreed with management
• Saturdays
• Maximum of 2 Saturdays per month
• Shifted between 08:00 – 14:00, as agreed with management

Ready to Apply?

• Apply today and take the next step in your career with us. Let’s shape the future of Nimble together.
• 📞 Shortlisted applicants will be contacted for an interview (telephonically or in-person).

This position is open in line with the Nimble Group Employment Equity Plan.