Corporate Counsel
Advantmed
Contact Center Representative (6534)
Advantmed· 54_04-Office of COO
About this role
Title: Contact Center Representative
Hourly Rate: $13/hour + Benefits
Shift Hours: 07:00 AM PST - 04:00 pm PST
Location: Remote, US
- Applicants must be eligible to work and perform their job responsibilities within the United States.
- A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
About Advantmed: www.advantmed.com
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Key Responsibilities:
Member Outreach and Follow-Up
- Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
- Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.
Survey Administration and Feedback Collection
- Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
- Probe for any additional comments or suggestions that could enhance future experiences.
Data Recording and Reporting
- Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
- Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
Frequently Asked Questions
What is the salary for the Contact Center Representative (6534) role at Advantmed?
The listed salary for this Contact Center Representative (6534) position at Advantmed is USD 13+. This is a remote Full time role.
Is the Contact Center Representative (6534) job at Advantmed remote?
Yes, this Contact Center Representative (6534) position at Advantmed is remote, with team members based in TELECOMMUTE, United States. You can work from home or anywhere in the supported regions.
Is the Contact Center Representative (6534) role at Advantmed full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Representative (6534) role in the 54_04-Office of COO department at Advantmed.
Which team or department does the Contact Center Representative (6534) at Advantmed belong to?
This Contact Center Representative (6534) position is part of the 54_04-Office of COO department at Advantmed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Representative (6534) position at Advantmed?
Click the "Apply Now" button on this page. You will be redirected to Advantmed's official application portal hosted on workable where you can submit your application directly.
When was the Contact Center Representative (6534) job at Advantmed posted?
This Contact Center Representative (6534) position at Advantmed was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Representative (6534)
Advantmed · 💰 USD 13+
You'll be redirected to Advantmed's official application page on workable.