Contact Center Manager - Northern Virginia - Hamaker Court

Kids Are Our Everything.

Department

Pay Range

About the Role:

Participates in planning, implementation, management and evaluation of service/department activities for Children's National Hospital in accordance with accepted national standards and administrative policies.

What You'll Bring:

Minimum Education
Bachelor's Degree (Required) Or

Minimum Work Experience
5 years of progressive experience in financial/billing with one year of supervisory experience (Required)

Functional Accountabilities
 

Service/ Program Administration and Implementation

• Implements strategic plan through management of day-to-day operations of department/service area.
• Troubleshoots operational issues and develops action plans to resolve.
• Collaborates with Director on significant operational issues/barriers.
• Assists Director in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
• Responsible for administering programs within budgetary guidelines.
• With Director, evaluates current as well as new program initiatives for effectiveness, feasibility and cost.
• Develops staffing plans/schedules to optimize productivity and ensure quality services.
• Ensures compliance with CNMC policies and procedures, and regulatory standards.

Contributes to Department Strategic Planning

• With Director, contributes to strategic plan for department services, including short- and long-term objectives.
• Collects and analyzes customer feedback and evaluates service/department effectiveness.
• With Director, incorporates findings into plans to modify program/ service delivery.

Human Resources Management

• In collaboration with Director, hires, trains, develops and directs assigned staff to meet departmental objectives.
• Provides timely coaching and performance feedback.
• Deploys staff appropriately to meet business objectives.

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

• Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.
• Leading Pediatric Care – One of the largest and most comprehensive children’s hospitals in the country, offering nationally ranked specialties and cutting-edge treatments.
• Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.