Contact Center Associate Instructional Designer

mtb· 001 Manufacturers and Traders Trust Co
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📍 2 Locations📍 Bridgeport, CT📍 Williamsville, NYFull time💰 USD 62K–104K
Full timeHybrid Position001 Manufacturers and Traders Trust Co

About this role

Overview:

The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.

Primary Responsibilities:

  • Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
  • Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
  • Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.

Scope of Responsibilities: 

Ability to work independently to service business line requests and manage partner relationships.  Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience. Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:

  • Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
  • Excellent oral communication and interpersonal skills required      
  • Critical thinking, analysis, and synthesis skills required       
  • Skills in planning, organizing, and self-management required         
  • Ability to work collaboratively and creatively in a deadline driven environment    
  • Project manage multiple projects at different stages, while meeting deadlines and quality standards           

Education and Experience Preferred:

  • Experience in training and development, retail, sales, or financial and banking services preferred
  • Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred 
  • Advanced degree in Instructional Design, Curriculum Design, or Adult Education
  • ATD certification preferred   

           

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

Frequently Asked Questions

What is the salary for the Contact Center Associate Instructional Designer role at mtb?
The listed salary for this Contact Center Associate Instructional Designer position at mtb is USD 62K–104K. This is an Full time role.
Where is the Contact Center Associate Instructional Designer position at mtb located?
This Contact Center Associate Instructional Designer role at mtb is based in 2 Locations, Bridgeport, CT, Williamsville, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Associate Instructional Designer role at mtb full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Associate Instructional Designer role in the 001 Manufacturers and Traders Trust Co department at mtb.
Which team or department does the Contact Center Associate Instructional Designer at mtb belong to?
This Contact Center Associate Instructional Designer position is part of the 001 Manufacturers and Traders Trust Co department at mtb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Associate Instructional Designer position at mtb?
Click the "Apply Now" button on this page. You will be redirected to mtb's official application portal hosted on workday where you can submit your application directly.
When was the Contact Center Associate Instructional Designer job at mtb posted?
This Contact Center Associate Instructional Designer position at mtb was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Associate Instructional Designer
mtb · 💰 USD 62K–104K
Apply for this role ↗

You'll be redirected to mtb's official application page on Workday.