Consumer Care Learner

experian· Customer Service
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📍 Stellenbosch📍 Stellenbosch, , South Africa📍 zaFull time

About this role

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. 

Job Description

Why this role is critical to us 
Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with 
clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in 
addition to any changes in service and products. Updating of Systems and correspondence. 
To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to 
consumers’ personal credit reports. 


What you’ll need to bring to the party 
• Initiative and Responsibility 
• People Management 
• Execution 
• Analysis and Judgment 
• Innovation 
• Effective Communication 
• Constructive Teamwork 
• Target Driven  
• Customer Focus 
• Accounting 
• Familiarity with Ticket logging/tracking system 
• Advance Microsoft Office (Word, Excel and PowerPoint) 


What you’ll be doing  
• Customer Service 
• Logging  
• Investigations 
• Closure 
• My Credit Check 

Qualifications

 

  • Grade 12 / NQF level 4
  • Customer Service Certificate
  • Contact Centre Experience
  • Customer Service experience and track record.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Frequently Asked Questions

Is the salary disclosed for the Consumer Care Learner position at experian?
The salary for this Consumer Care Learner role at experian is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Consumer Care Learner position at experian located?
This Consumer Care Learner role at experian is based in Stellenbosch, Stellenbosch, , South Africa, za. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Consumer Care Learner role at experian full-time or part-time?
This is listed as a Full time position. It is posted as a Consumer Care Learner role in the Customer Service department at experian.
Which team or department does the Consumer Care Learner at experian belong to?
This Consumer Care Learner position is part of the Customer Service department at experian. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Consumer Care Learner position at experian?
Click the "Apply Now" button on this page. You will be redirected to experian's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Consumer Care Learner job at experian posted?
This Consumer Care Learner position at experian was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Consumer Care Learner
experian
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