Concierge/Valet Parker

Overview

About The First Group Hospitality 

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. 

For more information, visit tfghospitality.com 

Job Description

We are seeking a Concierge/Valet Parker to provide seamless arrival, departure, parking, and guest assistance services. Responsibilities include, but are not limited to:

• Welcome members, guests, and visitors in a warm and professional manner.
• Receive, park, retrieve, and return vehicles safely and efficiently.
• Maintain accurate records of vehicles, keys, parking locations, and guest details.
• Handle vehicle keys securely and follow all valet parking procedures.
• Assist members and guests with luggage, personal belongings, and special requests.
• Provide concierge support, including directions, recommendations, bookings, and general information.
• Coordinate with reception, hospitality, security, and operations teams.
• Maintain a smooth and organised vehicle arrival and departure process.
• Inspect vehicles for visible damage in accordance with company procedures.
• Report incidents, vehicle damage, safety concerns, or guest complaints promptly.
• Ensure the valet area, entrance, and drop-off zones are clean, organised, and presentable.
• Assist with traffic flow and maintain safe access around the club’s facilities.
• Provide attentive and personalised service to VIP and high-profile members and guests.
• Maintain a visible, professional, and welcoming presence at the club entrance.
• Ensure all interactions reflect our luxury positioning and service standards.
• Maintain confidentiality when handling member, guest, and vehicle information.
• Support special events, private functions, and high-volume arrival periods.
• Follow all health, safety, security, and vehicle-handling procedures.
• Perform other concierge, valet, guest service, and operational duties as required.

Desired Skill & Expertise

• 2+ years of experience in valet parking, concierge, guest services, hospitality, or a similar role.
• Valid UAE driving licence with a clean driving record.
• Confident driving a range of vehicles, including luxury and automatic vehicles.
• Excellent driving, parking, vehicle-handling, and road-safety skills.
• Strong communication, interpersonal, and customer service skills.
• Professional appearance, excellent grooming, and polished manner.
• Experience working with VIP, high-net-worth, or international guests is highly desirable.
• Reliable, punctual, physically fit, and able to work outdoors.
• Strong attention to detail and ability to remain calm under pressure.
• Professional, discreet, courteous, and safety-conscious.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of Abu Dhabi roads and local destinations is an advantage.
• Fluency in English is required; Arabic is highly desirable.