コンシェルジュ/Concierge
About this role
職務概要
ホテルを利用されるお客様に対し、館内施設や周辺観光情報のご案内、各種予約・手配、特別なご要望への対応などを行い、快適で思い出に残る滞在をサポートするお仕事です。お客様一人ひとりのニーズに寄り添い、きめ細やかなサービスを提供することで、ホテルの満足度向上に貢献していただきます。
業務内容
- 館内施設および周辺観光情報のご案内
- レストラン、アクティビティ、各種交通手段の予約・手配
- お客様からのお問い合わせやご要望への対応
- VIPゲストや長期滞在ゲストへのサポート
- 他部署と連携したゲストサービスの提供
- 国内外のお客様への接客対応
応募資格
- 接客業務経験者歓迎
- 高いホスピタリティマインドをお持ちの方
- 日本語と英語の両方で流暢にコミュニケーションが取れる方
コンシェルジュ経験者あれば尚可
Job Summary
As a Concierge, you will support hotel guests by providing information about hotel facilities and local attractions, arranging reservations and services, and responding to special requests to ensure a comfortable and memorable stay.
By understanding and anticipating each guest's individual needs, you will deliver personalized and attentive service, contributing to overall guest satisfaction and creating exceptional guest experiences.
Key Responsibilities
- Provide guests with information regarding hotel facilities and local attractions
- Arrange restaurant reservations, activities, tours, and transportation services
- Handle guest inquiries, requests, and concerns professionally
- Assist VIP guests and long-stay guests with personalized services
- Coordinate with various hotel departments to ensure seamless guest experiences
- Deliver outstanding service to both domestic and international guests
- Maintain a high standard of hospitality and guest satisfaction
Qualifications
- revious experience in hospitality or customer service is preferred.
- Excellent communication and interpersonal skills.
- Ability to communicate fluently in both Japanese and English.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible shifts, including weekends and holidays.
Frequently Asked Questions
Is the salary disclosed for the コンシェルジュ/Concierge position at IHG?
The salary for this コンシェルジュ/Concierge role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the コンシェルジュ/Concierge position at IHG located?
This コンシェルジュ/Concierge role at IHG is based in Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the コンシェルジュ/Concierge role at IHG full-time or part-time?
This is listed as a フルタイム position. It is posted as a コンシェルジュ/Concierge role at IHG.
How do I apply for the コンシェルジュ/Concierge position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the コンシェルジュ/Concierge job at IHG posted?
This コンシェルジュ/Concierge position at IHG was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
コンシェルジュ/Concierge
IHG
You'll be redirected to IHG's official application page on oraclecloud.