Compliance Management Analyst

Key Responsibilities

• Conduct compliance audits, reviews, and process assessments.
• Monitor adherence to company policies, standards, and regulatory requirements.
• Identify compliance gaps, risks, and process improvement opportunities.
• Prepare reports, documentation, and recommendations for management.
• Track corrective action plans and ensure timely resolution of findings.
• Partner with QA, Operations, HR, and other teams on compliance initiatives.
• Maintain accurate compliance records and support internal/external audits.

Qualifications

• Bachelor’s degree in Business, Management, Accounting, or related field.
• 1–3 years of experience in QA, compliance, audit, or process improvement.
• Strong analytical, documentation, and problem-solving skills.
• Good communication and stakeholder management skills.
• QA Associates are encouraged to apply.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.