Compliance Analyst

About American Recovery Service Incorporated (ARSI)

American Recovery Service Incorporated (ARSI), a Firstsource company, is a nationally recognized asset recovery organization providing professional recovery and customer support solutions for leading financial institutions and clients across the country. We are committed to operational excellence, compliance, and delivering a positive customer experience through integrity, accountability, and teamwork.

Position Summary

The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This position is responsible for reviewing and processing complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule will be Monday - Friday | 7:00am - 3:00pm. 

Key Responsibilities

• Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
• Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
• Escalate complaints to clients within required timelines and ensure timely resolution and closure
• Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
• Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
• Review and process disputes and fraud claims accurately and within client service level expectations
• Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
• Review daily client reports to verify all account activity and submissions have been properly captured and reported
• Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
• Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
• Support additional compliance and operational projects as assigned

Required Skills & Qualifications

• Excellent organizational skills with strong attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Ability to work both independently and collaboratively within a team setting
• Professional and customer-focused approach to handling sensitive information and communications
• Understanding of clerical and administrative procedures, including document management and reporting
• Ability to prepare and distribute time-sensitive correspondence within client-required timeframes
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel

Preferred Qualifications

• Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred
• Experience reviewing disputes, fraud claims, or consumer complaints is a plus
• Familiarity with consumer protection regulations and compliance processes preferred

Why Join ARSI?

• Opportunity to grow within a nationally recognized organization
• Collaborative and professional team environment
• Hands-on experience in compliance and financial services operations
• Competitive compensation and benefits package
• Career development and advancement opportunities