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tihinsurance
Complex Claims Manager - Construction Defect
tihinsurance· 200 CRC Insurance Svcs LLC
About this role
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (United States of America)Please review the following job description:
The Complex Claims Manager manages complex Construction Defect claims processes, including investigating, evaluating, and resolving high-severity claims in compliance with company standards and regulations.KEY RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits.
• Conduct comprehensive coverage analysis and determine liability exposure.
• Negotiate settlements within authority limits and in alignment with organizational objectives.
• Provide guidance, mentoring, and technical expertise to less experienced claims staff.
• Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Prepare and present reports on claim status, trends, and risk exposure to management.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in business, finance, insurance, or related field.
• Minimum of 5+ years of experience in claims handling Complex Construction Defect claims.
• Prior experience managing complex or high-severity claims preferred.
• Experience with litigation management and settlement negotiation.
CERTIFICATIONS / LICENSES / REGISTRATIONS
• Adjuster license as required by jurisdiction.
• Industry certifications such as CPCU or AIC preferred but not mandatory.
FUNCTIONAL SKILLS
• Advanced knowledge of insurance policies, coverages, and claims processes.
• Proficiency in claims management systems and related technology tools.
• Strong analytical and problem-solving skills for evaluating complex claim scenarios.
• Effective negotiation skills with demonstrated ability to influence outcomes.
• Excellent written and verbal communication skills for diverse stakeholder engagement.
• Ability to manage multiple priorities and meet strict deadlines under pressure.
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
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Frequently Asked Questions
Is the salary disclosed for the Complex Claims Manager - Construction Defect position at tihinsurance?
The salary for this Complex Claims Manager - Construction Defect role at tihinsurance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Complex Claims Manager - Construction Defect job at tihinsurance remote?
Yes, this Complex Claims Manager - Construction Defect position at tihinsurance is remote, with team members based in 5 Locations, Remote - Alabama, Remote - Florida, Remote - Ohio, Remote - Texas, Remote - Utah. You can work from home or anywhere in the supported regions.
Is the Complex Claims Manager - Construction Defect role at tihinsurance full-time or part-time?
This is listed as a Full time position. It is posted as a Complex Claims Manager - Construction Defect role in the 200 CRC Insurance Svcs LLC department at tihinsurance.
Which team or department does the Complex Claims Manager - Construction Defect at tihinsurance belong to?
This Complex Claims Manager - Construction Defect position is part of the 200 CRC Insurance Svcs LLC department at tihinsurance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Complex Claims Manager - Construction Defect position at tihinsurance?
Click the "Apply Now" button on this page. You will be redirected to tihinsurance's official application portal hosted on workday where you can submit your application directly.
When was the Complex Claims Manager - Construction Defect job at tihinsurance posted?
This Complex Claims Manager - Construction Defect position at tihinsurance was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Complex Claims Manager - Construction Defect
tihinsurance
You'll be redirected to tihinsurance's official application page on Workday.