Community Moderator (External Contractor) - USA/Canada
About this role
About Us
Udacity is now an Accenture company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.
Community Moderators help the Community Managers in moderating Udacity’s scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and that community goals are successfully met. As a Community Moderator, you are expected to monitor the forum daily, including weekends — a minimum of 2x per day, ideally several hours apart (once in the morning and once in the evening).
- Residing in USA/Canada
- Udacity course/Nanodegree Graduate is an added plus
- Good knowledge of online communities and ability to stay cool under pressure
- Strong internet connection, as daily duties are fully online
- Strong organizational and multitasking skills with a proactive approach
- Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
- Knowledge of Udacity’s services, targeted audience, and community culture
- Ability to effectively communicate information and report when needed
- Good knowledge of customer service principles
- Availability to work across days, evenings, and weekends as required
- Student-oriented mindset with a focus on understanding learner needs
- Flexibility to take on this challenge as a part-time external contractor alongside a current job
- Providing students with non-technical support within the community
- Organizing and maintaining the online platform by:
- Handling violation posts and ensuring all members follow community guidelines
- Occasionally supporting the Community Manager with performance summaries when requested
- Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
- Attending regular online meetings with Udacity representatives
- Being responsive in group discussions with Udacity representatives
- Ensuring all members have a fun and engaging learning environment
- Earn additional income working from the comfort of your own home
- Contribute to a vibrant, global student community
- Stay updated with the latest in cutting-edge technologies
- Shortlisted candidates will be invited to complete a short assessment and submit a brief video introduction as part of the selection process
Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an Accenture company, will provide a reasonable range of compensation.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Equal Opportunity Statement
Udacity, an Accenture company, is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and women.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
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