Communication Representative I
unitypoint
Communication Representative I
unitypoint· Message Center
About this role
Overview
We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
- Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
- Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
- Coordinate afterhours communication, relay messages to oncall staff, and maintain uptodate contact lists and oncall schedules
- Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
- Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
- Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
- Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System
Qualifications
Education:
- High school diploma or equivalent is required
Experience:
- Experience as a secretary, receptionist, or customer service in a busy public office is preferred.
License(s)/Certification(s):
- None
Frequently Asked Questions
Is the salary disclosed for the Communication Representative I position at unitypoint?
The salary for this Communication Representative I role at unitypoint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Communication Representative I position at unitypoint located?
This Communication Representative I role at unitypoint is based in Des Moines, IA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Communication Representative I role at unitypoint full-time or part-time?
This is listed as a OTHER position. It is posted as a Communication Representative I role in the Message Center department at unitypoint.
Which team or department does the Communication Representative I at unitypoint belong to?
This Communication Representative I position is part of the Message Center department at unitypoint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Communication Representative I position at unitypoint?
Click the "Apply Now" button on this page. You will be redirected to unitypoint's official application portal hosted on icims where you can submit your application directly.
When was the Communication Representative I job at unitypoint posted?
This Communication Representative I position at unitypoint was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Communication Representative I
unitypoint
You'll be redirected to unitypoint's official application page on icims.