Commercial Property Claims Adjuster

About the role

As a Commercial Property Claims Adjuster at Reserv, you will manage a caseload of commercial property claims from first notice of loss through resolution, delivering fair, accurate, and timely outcomes for our customers and clients. We want your background and experience to bring strong technical claims judgment while embracing technology and analytics to drive efficiency and improve outcomes. You will serve a critical role in the customer experience, working closely with policyholders, clients, and internal partners to ensure every claim is handled with precision and care. This role requires someone who thrives in a fast-paced, tech-forward environment and is comfortable adapting processes as our tools and workflows evolve.

What you'll do

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Investigates, determines coverage of loss and adjusts all elements of commercial property loss claims
• Ability to write appraisals for dwelling repairs or coordinate with a team of field appraisers to review accuracy of appraisal written by IA
• Explains coverage of loss including coinsurance, assists policyholders with itemization of damages, and mitigation steps. Experienced with business interruption claims
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority
• Provide input for continuous development of claims guidelines, best practices, and process improvements
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active insurance adjuster’s license by way of a designated home state, or home state
• Minimum of 5 years of experience with property claims
• • Commercial property claims experience 
  • Desk and/or field appraisal experience
• Willing to obtain all licenses within 45 days, including completing state required testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Ability to analyze and evaluate complex data and make sound decisions based on established guidelines, policies, and procedures
• Curious and motivated by problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
• Willingness to travel for client and claims needs

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.