Command Center Operator Team Lead
atait· IT Department
About this role
Key Responsibilities:
- Mentor and provide guidance to new team members, sharing technical knowledge and best practices to improve team effectiveness.
- Collaborate with cross-functional teams, vendors, and stakeholders to drive issue resolution and service improvements.
- Monitor team performance against SLAs and support continuous improvement initiatives to enhance operational efficiency.
- Exercise decision-making and problem-solving skills during high-priority incidents and service disruptions.
- Contribute to workforce planning, shift coordination, and knowledge management activities within the service desk environment.
- Build and maintain strong customer relationships through effective communication, stakeholder management, and service excellence.
- Identify process improvement opportunities and support implementation of operational best practices.
- Demonstrate ownership, accountability, and leadership in managing service delivery for global banking clients.
- Lead team performance management activities, including coaching, objective setting, performance evaluations, recruitment support, and employee development.
Qualifications:
- Bachelor’s degree or higher in Computer Science, Computer Engineering, Information Technology, or a related field.
- Major Incident Management, ITIL processes, performance management, KPI ownership, and stakeholder management.
- Experience in working in a shared service environment/ customer support service center supporting medium to large applications in a diverse environment globally.
- Experience with Incident Management, Customer Communication overall coordination of resolution when another groups / tech stack is involved.
- Experience in providing user support for client applications and customer business applications.
- Microsoft MS Office 365 (e.g. Outlook, Exchange, Office etc).
- Atlassian Confluence, Jira
- Great understanding of and good skills with ServiceNow and related modules (reporting, event management, dashboard, Changes/Incidents/Problem management).
- AS400, MUREX, SmartCo, Control-M and banking applications. Critical application support.
- Risk and control mindset
- Good command of written and spoken English.
What you will get from ATA IT :
- 14 days’ vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Monthly Activities- Staff Birthday & Company Activities
- Annual Health Check
- Multi-national company with flexible working hours, but professional company culture
- Work from Home Policy
Frequently Asked Questions
Is the salary disclosed for the Command Center Operator Team Lead position at atait?
The salary for this Command Center Operator Team Lead role at atait is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Command Center Operator Team Lead position at atait located?
This Command Center Operator Team Lead role at atait is based in Hybrid, Sathorn, Bangkok, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Command Center Operator Team Lead role at atait full-time or part-time?
This is listed as a Full Time (Monday Friday) position. It is posted as a Command Center Operator Team Lead role in the IT Department department at atait.
Which team or department does the Command Center Operator Team Lead at atait belong to?
This Command Center Operator Team Lead position is part of the IT Department department at atait. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Command Center Operator Team Lead position at atait?
Click the "Apply Now" button on this page. You will be redirected to atait's official application portal hosted on bamboohr where you can submit your application directly.
When was the Command Center Operator Team Lead job at atait posted?
This Command Center Operator Team Lead position at atait was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Command Center Operator Team Lead
atait
You'll be redirected to atait's official application page on bamboohr.