Collision CSR

boydgroup· JHCC Holdings LLC
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📍 TX San Antonio-Bandera Rd - 157059Full time💰 USD 16–22

About this role

TX San Antonio-Bandera Rd - 157059

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Gerber Collision & Glass - Bandera Rd, San Antonio TX

  • 1-2 Years Minimum CCC1 experience preferred

  • 2-3 years prior experience in customer service excellence required


The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.


Key Job Responsibilities

  • Ensure consistent execution of WOW (Wow Operating Way) plan.
  • Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and  proper scripting. (CCC One is our repair management system)
  • Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
  • Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
  • Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type. 
  • Confirms car rental information and updates CCC One with rental car usage information.
  • Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ​

  • High School Diploma or GED (General Education Diploma)
  • Minimum: 1 year experience in a similar role such as administration assistant.
  • Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

  • Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
  • Strong attention to detail with a high degree of accuracy.
  • Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

  • Valid driver’s license.



Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Compensation Details:

  • $16.00  to  $22.00+ Hourly

Compensation is commensurate with location, skill, education, and experience.

Frequently Asked Questions

What is the salary for the Collision CSR role at boydgroup?
The listed salary for this Collision CSR position at boydgroup is USD 16–22. This is an Full time role.
Where is the Collision CSR position at boydgroup located?
This Collision CSR role at boydgroup is based in TX San Antonio-Bandera Rd - 157059. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collision CSR role at boydgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Collision CSR role in the JHCC Holdings LLC department at boydgroup.
Which team or department does the Collision CSR at boydgroup belong to?
This Collision CSR position is part of the JHCC Holdings LLC department at boydgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collision CSR position at boydgroup?
Click the "Apply Now" button on this page. You will be redirected to boydgroup's official application portal hosted on workday where you can submit your application directly.
When was the Collision CSR job at boydgroup posted?
This Collision CSR position at boydgroup was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Collision CSR
boydgroup · 💰 USD 16–22
Apply for this role ↗

You'll be redirected to boydgroup's official application page on Workday.