Manage an assigned portfolio of customer accounts, including strategic accounts, trading partners, intercompany accounts, and end customers. Maintain awareness of collection activities, outstanding balances, and payment status for assigned accounts. Perform credit & collection activities to Emerson's customers by: a. Reviewing open/active accounts for collection efforts. b. Preparing and communicating monthly Statement of Accounts to all assigned customers. c. Collecting customer payments in accordance with payment due dates which would include pre-due date reminder calls/emails and follow-up on aging balances. Establish and maintain effective working relationships with customer Accounts Payable representatives and internal stakeholders. Respond to customer inquiries related to account balances, invoices, payment status, and collection concerns. Communicate customer payment issues, collection concerns, and account updates to the Team Leader and/or Functional Manager in a timely manner. Escalate collection concerns requiring additional support in accordance with established escalation procedures.
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Identify and log customer disputes accurately and timely. Perform initial review of disputes using available information, supporting documents, and system records. Coordinate with appropriate business partners to facilitate dispute resolution. Monitor open disputes and follow up with responsible parties to support timely closure. Escalate unresolved disputes in accordance with established procedures. Maintain accurate documentation of dispute activities and communication records.
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Review assigned accounts with overdue balances based on established credit hold guidelines. Recommend credit hold actions in accordance with approved procedures and guidelines. Submit requests for credit hold release after confirmation of payment receipt. Support annual/midyear credit review and assessment activities for assigned accounts by providing customers' payment history/behavior.
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Assist cash application specialist by reviewing received payments and customer remittance advices related to assigned accounts and providing accurate invoice details and supporting documents for proper payment allocation. Monitor advance payments and coordinate with BU to ensure that invoices are raised immediately. Coordinate with Business Units regarding advance payments and invoice requirements. Identify potential payment allocation issues and communicate findings to the Cash Application team. Identify and recommend necessary adjustments such as refund and credit note offsetting.
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Ensure that accurate update on daily/weekly/monthly reports is accomplished timely for customers including Business Unit POCs. Provide accurate required information and documents for assigned accounts to support annual audit activities in a timely manner. Support balance confirmation and audit-related activities as assigned.
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