Collections Specialist
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Collections Specialist
redcoats· Accounting/Finance
About this role
Overview
NO AGENCIES PLEASE!
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Responsibilities
- Weekly and monthly reporting to direct supervisor
- Monthly Delinquency notices
- Processing monthly credit memos and the appropriate reporting
- High volume phone calls to assigned delinquent customers
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent & considerate customer service to operations and customers.
- Internal and External customer interface
- Meet defined department goals.
Qualifications
- 2-3 years High Volume corporate Collections experience.
- Knowledge of Billing and Collections procedures
- Accounts Receivable knowledge/experience a plus
- Strong attention to detail, goal oriented
- Experience with Lawson a plus
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities
Responsibilities
NO AGENCIES PLEASE!
- The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal-oriented collections department.
- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Frequently Asked Questions
Is the salary disclosed for the Collections Specialist position at redcoats?
The salary for this Collections Specialist role at redcoats is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collections Specialist position at redcoats located?
This Collections Specialist role at redcoats is based in Bethesda, MD, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Specialist role at redcoats full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Collections Specialist role in the Accounting/Finance department at redcoats.
Which team or department does the Collections Specialist at redcoats belong to?
This Collections Specialist position is part of the Accounting/Finance department at redcoats. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Specialist position at redcoats?
Click the "Apply Now" button on this page. You will be redirected to redcoats's official application portal hosted on icims where you can submit your application directly.
When was the Collections Specialist job at redcoats posted?
This Collections Specialist position at redcoats was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Specialist
redcoats
You'll be redirected to redcoats's official application page on icims.