Collections Officer
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Collections Officer
splend· Collections
About this role
About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
You'll be excited to work in this role if...
- You want to have a direct impact on keeping Splend’s fleet safe, compliant, and on the road nationally.
- You enjoy working closely with suppliers and internal teams to solve problems, improve efficiency and make real operational decisions every day.
- You’re interested in joining a collaborative fleet team where you can build strong industry knowledge.
About the role
The Collections Officer at Splend plays a critical role in ensuring we maintain a healthy cash flow by contacting customers to recover overdue payments. We use communication and negotiation skills to resolve outstanding debts while maintaining positive relationships with clients.
This role is one of our busiest and no two days will be the same, when dealing with our wide range of customers. If you love the fast paced nature of collections and working with customers to resolve outstanding payments we would love to hear from you!
Responsibilities:
- Ensure incoming payments are accurately tracked and processed. Monitoring customer accounts, ensuring timely invoicing, and collecting payments.
- Oversee and handle customer accounts that are past due or in default and prioritise collections efforts.
- Track overdue accounts and identify patterns of potential risks. Send payment reminders, email follow-ups and make calls to resolve outstanding balances.
- Match and post incoming payments to the correct invoice. Ensure deposits are made accurately and ensuring ledger entries are up to date.
- Reconcile in house system with general ledger accounts to ensure entries match financial records. Address discrepancies in billing or payments by collaborating with internal teams
- Recovering overdue payments. Negotiating repayment solutions and ensure all recovery efforts comply with FCA regulations and ethical debt collections practices.
- Analyse overdue accounts to identify the cause of non-payment and prioritize recovery efforts. Assess customers’ financial history, repayment behaviour, and risk levels to tailor recovery strategies.
- Ensure all collections efforts adhere to applicable laws such as the Fair Debt Collections Practices Act (FDCPA), the financial Conduct Authority (FCA) or other local regulations.
- Serve as the primary point of contact for debtors to address concerns and provide guidance during negotiations
What you'll Bring:
- Knowledge of financial systems and regulations
- Experience working in an automotive background
- Capability in MS Office suite of products, specifically Microsoft Excel
- Excellent numerical, written and communications skills
- Can quickly and effectively solve customer problems
- Presents a cheerful, positive manner with customers
- Develop better, faster, or less expensive ways to do things
- Works collaboratively with others to produce innovative solutions
- Strong Administration skills
Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance
🏖️ Annual leave: 25 days + bank holidays
🎂 Day off for your Birthday!
📖 Dedicated Learning & Development platform
❤️🩹 Private Health Insurance and Monthly Wellness Allowance
💭 Employee Assistance Program
Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we’ll ask you to complete a practical case study.
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Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
Frequently Asked Questions
Is the salary disclosed for the Collections Officer position at splend?
The salary for this Collections Officer role at splend is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collections Officer position at splend located?
This Collections Officer role at splend is based in Aldgate, London. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Officer role at splend full-time or part-time?
This is listed as a Full Time position. It is posted as a Collections Officer role in the Collections department at splend.
Which team or department does the Collections Officer at splend belong to?
This Collections Officer position is part of the Collections department at splend. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Officer position at splend?
Click the "Apply Now" button on this page. You will be redirected to splend's official application portal hosted on lever where you can submit your application directly.
When was the Collections Officer job at splend posted?
This Collections Officer position at splend was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Officer
splend
You'll be redirected to splend's official application page on Lever.