Collections Executive

Collections Executive
📍 London (hybrid) | Reporting to: Senior Collections Manager

About MCL Finance
Since 2018, we've helped over 2,000 SMEs across the UK and UAE access the capital they need to grow — fast, clear, and with care. We believe finance should work better for the people building our economy: fewer hurdles, faster answers, and support that actually feels human. We back ambition with real funding and smart tools, backed by a team that gets what running a business takes. Our model puts people over paperwork — we work with brokers and business owners to deliver funding that fits, without the faff.

🎯 Our Mission
To reshape SME finance and level the playing field for good — giving ambitious businesses the fast, fair funding they need to build what's next.

The Role
We're looking for an experienced Collections Executive to support our clients across the collections and recoveries lifecycle — owning a selection of accounts in arrears, driving positive collections outcomes, and supporting late-stage recoveries including insolvencies and formal recovery action alongside our partners.

Key Responsibilities

• Supporting collections customers across channels (phone/email)
• Working with our partners on late-stage recoveries and collections
• Listening actively and assessing customer and business situations to agree sustainable, affordable solutions
• Sharing ideas to improve our processes and adapting quickly to change
• Managing varied workloads and solving problems with confidence and creativity
• Keeping accurate records in line with company and regulatory standards
• Sharing customer feedback to help us continuously improve
• Meeting quality and compliance standards while delivering outstanding service
• Collaborating with your team to meet goals and support one another
• Staying informed on products, services, and operational updates
• Working towards individual and team KPIs and SLAs

🔍 What We're Looking For

• Experience in collections, ideally within business-to-business collections environments
• Understanding of financial services regulations related to collections — specifically in relation to business collections, across both early and late-stage recovery
• Strong verbal and written communication skills
• Confidence working in a fast-paced, evolving environment
• Familiarity with call centre technologies (diallers, customer portals, etc.)
• A proactive mindset — you enjoy solving problems and making things better

Our Offer

• Salary range: £35,000 - £40,000 pa
• 25 days annual leave (plus bank holidays)
• Private health insurance with AXA
• Income protection
• Life assurance
• Statutory pension
• Fully stocked snacks, drinks, and coffee machine
• Monday lunch on us!

👋 Think you're a fit? Let's talk.