Collections Analyst
About this role
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Collections Analyst is a seasoned subject matter expert, responsible for managing and optimizing the collections process for outstanding payments from clients.
This role involves closely monitoring accounts receivable, following up on overdue invoices, and maintains positive relationships with clients to ensure timely and successful collections.
The Collections Analyst collaborates with relevant cross functional teams to implement effective collections strategies and minimize bad debt exposure.
- Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
- Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
- Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
- Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
- Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
- Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
- Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
- Assists with collections forecasting to provide insights into cash flow projections.
- Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.
- Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes.
- Maintains accurate and up-to-date collections records and documentation.
- Performs any other credit analysis duties as required by the role.
- Seasoned understanding of collections processes and best practices.
- Seasoned understanding of collections software, financial analysis tools, and Microsoft Office Suite (especially Excel).
- Excellent communication and negotiation skills.
- Excellent attention to detail and ability to manage multiple priorities effectively.
- Ability to work independently and as part of a team.
- Seasoned knowledge of relevant industry regulations and compliance requirements.
- Good problem-solving and analytical abilities to resolve collections issues and disputes.
- Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.
- Seasoned experience as a Collections Analyst or in a similar financial analysis role is preferred.
- Seasoned experience working with large corporate clients.
Workplace type:
On-site WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
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