Collection Officer.Retail Collections Egypt.Credit Management Group

Mashreq
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📍 Egypt

About this role

  • Target Achievement & Strategy

    • Drive unsecured domain collections to meet/exceed monthly recovery goals; analyze performance metrics (e.g., Collection Efficiency, bucket resolution) and execute correct actions

    • Develop effective collection strategies for different account segments.

    • Lead and mentor external agency collection agents; conduct 1:1s, team meetings, performance reviews and training sessions.

    • Monitor attrition and shrinkage; implement retention and contingency plans.

       

    • Manage escalations, sensitive cases, and high-risk accounts, including negotiation of payment plans and settlements

    • Reporting & Analytics

    • Track KPIs: calls made, aging buckets, attrition/shrinkage rates, customer satisfaction.

    • Deliver regular operational reports, root cause analyses, and improvement plans.

    • Compliance, Audit & Documentation

    • Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards.

    • Process & Operational Excellence

    • Identify and implement process improvements, new tools or technologies to enhance efficiency and reduce costs.

    • Share knowledge and best practices with cross-functional teams.

Frequently Asked Questions

Is the salary disclosed for the Collection Officer.Retail Collections Egypt.Credit Management Group position at Mashreq?
The salary for this Collection Officer.Retail Collections Egypt.Credit Management Group role at Mashreq is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collection Officer.Retail Collections Egypt.Credit Management Group position at Mashreq located?
This Collection Officer.Retail Collections Egypt.Credit Management Group role at Mashreq is based in Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Collection Officer.Retail Collections Egypt.Credit Management Group position at Mashreq?
Click the "Apply Now" button on this page. You will be redirected to Mashreq's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Collection Officer.Retail Collections Egypt.Credit Management Group job at Mashreq posted?
This Collection Officer.Retail Collections Egypt.Credit Management Group position at Mashreq was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Collection Officer.Retail Collections Egypt.Credit Management Group
Mashreq
Apply for this role ↗

You'll be redirected to Mashreq's official application page on oraclecloud.