Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI
About this role
| Job Purpose | To own and drive end-to-end product delivery for assigned App and Web digital journeys by translating business requirements into executable product roadmaps, coordinating with cross-functional teams, ensuring timely delivery of features, managing UAT and launch readiness, and monitoring post-live performance to improve customer experience, digital adoption and business conversion. |
| Duties and Responsibilities | 1. Product roadmap and requirement management • Understand business objectives, customer pain points and channel priorities for App and Web journeys. • Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope. • Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility. • Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams. 2. Product lifecycle and delivery management • Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring. • Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution. • Track sprint progress, dependencies, defects, UAT observations and release readiness. • Ensure all deliverables are closed as per approved scope, quality standards and committed timelines. 3. Customer journey and UI/UX coordination • Work with DCX/UI-UX teams to design clear, intuitive and customer-friendly journeys. • Review wireframes, screen flows, communication content and customer touchpoints for journey consistency. • Identify customer friction points and recommend improvements to improve adoption and conversion. 4. KPI monitoring and post-live governance • Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business output. • Work with Analytics teams to validate KPI dashboards and highlight performance gaps. • Drive post-live issue resolution, improvement backlog and course correction actions. 5. UAT, release and change governance • Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders. • Ensure defects are tracked to closure and release sign-offs are obtained before deployment. • Support release notes, training inputs, SOP updates and communication for new launches. 6. Stakeholder management and governance • Facilitate discussions with Business, PMG, IT, COE, Analytics, DCX, Risk and Compliance teams. • Prepare project updates, risk trackers, milestone status and governance notes for POD Head review. • Escalate blockers impacting delivery timelines, business performance or customer experience. 7. Team development and execution discipline • Guide managers and team members on requirement detailing, UAT discipline, delivery tracking and product governance. • Establish ownership, review rhythm and documentation hygiene within the product delivery team. |
| Key Decisions / Dimensions | (Key decisions taken by job holder at his/her end) Following decisions are taken by the role: • Recommendation on product backlog priority and feature sequencing for assigned digital journeys. • Acceptance of UAT closure status and readiness recommendation for release deployment. • Recommendation on journey improvements based on customer feedback, funnel data and business performance. • Escalation of critical blockers, defects and dependencies to POD Head and governance forums. |
| Major Challenges | • Managing frequent requirement changes while protecting delivery timelines and scope discipline. • Aligning multiple stakeholders across Business, IT, Analytics, Design, Operations and Compliance teams. • Ensuring UAT quality, defect closure and release readiness in a multi-journey digital environment. • Balancing customer experience improvements with technology feasibility and business priorities. • Driving measurable post-live outcomes from launched features and digital journeys. |
| Required Qualifications and Experience | Qualifications • Graduation in Engineering, Technology, Management, Business or related discipline. • Post-Graduation / MBA preferred. Work Experience • Minimum 7 - 10 years of experience in Product Management, Digital Platforms, Digital Lending, Customer Experience or Project Delivery. • Strong understanding of App and Web customer journeys, product lifecycle, agile delivery and requirement documentation. • Experience in BFSI / FinTech / Digital Lending / Consumer Internet platforms preferred. • Ability to manage UAT, defect tracking, release governance and post-live performance monitoring. Functional Knowledge • Product ownership, BRD/user story creation, sprint governance, UI/UX coordination, KPI monitoring, stakeholder management, digital funnel analysis and release management. |
Frequently Asked Questions
Is the salary disclosed for the Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI position at Bajaj Finance?
The salary for this Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI role at Bajaj Finance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI position at Bajaj Finance located?
This Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI role at Bajaj Finance is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI role at Bajaj Finance full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI role at Bajaj Finance.
How do I apply for the Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI position at Bajaj Finance?
Click the "Apply Now" button on this page. You will be redirected to Bajaj Finance's official application portal hosted on peoplestrong where you can submit your application directly.
When was the Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI job at Bajaj Finance posted?
This Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI position at Bajaj Finance was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster Manager - Digital Platforms and Consumer AI
Bajaj Finance
You'll be redirected to Bajaj Finance's official application page on peoplestrong.