CLUSTER MANAGER
About this role
Key Responsibilities:
✅ Manage and oversee the performance of multiple retail outlets within the assigned cluster.
✅ Drive sales growth, profitability, and achievement of business targets.
✅ Ensure high standards of customer service, product quality, and store hygiene.
✅ Lead, coach, and develop Outlet Managers and store teams.
✅ Monitor inventory, wastage, and operational efficiency across outlets.
✅ Ensure compliance with company policies, SOPs, and food safety standards.
✅ Analyze business reports and implement action plans for continuous improvement.
✅ Support recruitment, employee engagement, and retention initiatives.
Requirements:
✔ Graduate in any discipline (MBA preferred).
✔ 5+ years of experience in retail, QSR, bakery, food service, or FMCG operations.
✔ Proven experience in managing multiple outlets or branches.
✔ Strong leadership, communication, and problem-solving skills.
✔ Ability to drive sales and operational excellence.
Frequently Asked Questions
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