Cloud Engineer - L2

Department:Cloud Operations / AWS Operations

Location:Pune / Mumbai / Bangalore

Experience:2–5 Years

Employment Type:Full-Time

Shift:Rotational / 24×7 Managed Services

Reporting To:Lead – Cloud Support / Cloud Operations Manager

Role Overview:

• As a Cloud Engineer – L2 at Cloud.in, you will be responsible for managing, troubleshooting, optimizing and securing AWS cloud infrastructure for customer environments.
• The role requires hands-on experience across AWS infrastructure, networking, compute, storage, databases, security, monitoring, automation, backup/DR and cloud operations.
• The L2 Engineer will act as a technical escalation point for L1, independently troubleshoot complex incidents, perform root-cause analysis, implement approved changes and contribute to automation, migrations and infrastructure improvements.

Key ResponsibilitiesAWS Infrastructure Management:

• Manage the complete lifecycle of AWS infrastructure including provisioning, configuration, monitoring, optimization and decommissioning.
• Design and manage multi-tier AWS environments following AWS Well-Architected principles.
• Manage compute infrastructure using EC2, Auto Scaling and Load Balancers.
• Configure and manage VPCs, subnets, route tables, security groups, NACLs, VPN and VPC peering.
• Manage AWS storage services including S3 and EFS.
• Manage RDS databases including: Read replicas/ Automated backups/ Point-in-time recovery
• Security and access controls.
• Configure and manage CloudFront and Route 53.
• Manage IAM users, groups, roles and policies.
• Manage ACM certificates and certificate lifecycle.
• Manage encryption keys and key-rotation requirements.
• Configure SNS and integrations with other AWS services.

Monitoring & Incident Management:

• Monitor infrastructure availability, performance, logs, alarms and application health.
• Handle L2 escalations from L1 and independently troubleshoot complex issues.
• Perform root-cause analysis for recurring incidents and infrastructure failures.
• Troubleshoot Linux and Windows server issues.
• Troubleshoot network latency, connectivity, server crashes and application availability issues.
• Analyze CloudWatch metrics and logs to identify performance and availability issues.
• Ensure incidents are resolved within agreed SLA timelines.
• Participate in major incident management and provide technical updates to stakeholders.
• Prepare RCA reports and recommend preventive actions.

Networking & Security:

• Configure and troubleshoot VPC networking, routing, VPN, peering and connectivity.
• Manage security groups and NACLs.Troubleshoot TCP/IP, DNS, HTTP/HTTPS and network connectivity issues.
• Configure secure cloud environments based on customer/project requirements.
• Implement security best practices for AWS resources.
• Manage IAM permissions and cross-account access.Support security, compliance and audit requirements.

Backup & Disaster Recovery:

• Configure and manage AWS backup solutions.
• Define and maintain backup lifecycle policies.
• Support Disaster Recovery implementation and testing.
• Validate backup integrity and restoration procedures.
• Assist in designing resilient and fault-tolerant infrastructure.

Automation & Optimization:

• Identify repetitive operational activities and automate them.
• Use scripting such as Shell, Python or PowerShell for administration and automation.
• Work with Infrastructure as Code / CloudFormation where applicable.
• Optimize AWS infrastructure for performance, availability and cost.
• Monitor cloud consumption and identify cost-optimization opportunities.
• Recommend appropriate AWS resources based on business and technical requirements.

Migration & Projects:

• Support and execute on-premises to AWS cloud migrations.
• Participate in migration planning and execution with minimal downtime.
• Support hybrid-cloud environments where required.
• Assist with infrastructure design and implementation.
• Support cross-account resource sharing and AWS Organizations.
• Participate in new customer onboarding and cloud implementation projects.

Documentation & Process:

• Create and maintain SOPs, technical documentation, runbooks and knowledge-base articles.
• Maintain internal technical wiki and operational documentation.
• Follow ITIL-based incident, problem and change-management processes.
• Participate in CAB/change-management activities.
• Maintain code repositories and infrastructure documentation.
• Communicate technical issues, resolutions and recommendations to customers and internal stakeholders.

Must-Have Technical Skills:

• Strong hands-on AWS experience.Strong knowledge of: EC2/ VPC/ IAM/ S3/ EFS /RDS/ ALB / ELB/ Auto Scaling/ CloudWatch/ CloudFront / Route 53/ ACM/ SSM/ SNS.
• Strong understanding of AWS networking.
• Strong Linux administration skills.
• Working knowledge of Windows Server.TCP/IP, DNS, routing, firewalls, VPN and load-balancing concepts.
• Experience troubleshooting infrastructure and application availability issues.
• Experience with monitoring, logging and alerting.
• Understanding of backup and DR.Scripting / automation experience.
• Experience with incident, problem and change management.Ability to perform RCA and resolve complex technical issues.

Good-to-Have Skills:

• AWS Certified Solutions Architect – Associate/Professional.
• AWS Certified SysOps Administrator. (Mandatory )
• AWS Certified DevOps Engineer.
• AWS Certified Security Specialty.
• RHCE / equivalent Linux certification.
• Infrastructure as Code – CloudFormation / Terraform.CI/CD and DevOps tools.Docker / Kubernetes exposure.
• Experience with AWS Organizations and multi-account architecture.Hybrid-cloud experience across AWS / Azure / GCP.
• Cloud migration experience.Cloud cost optimization / FinOps exposure.Security and compliance frameworks.

Soft Skills:

• Strong analytical and problem-solving ability.
• Excellent verbal and written communication.
• Strong customer-facing skills.
• Ability to independently handle technical escalations.
• Ability to prioritize incidents based on business impact.
• Strong ownership and accountability.
• Good documentation and knowledge-sharing practices.
• Ability to mentor and support L1 engineers.
• Ability to work in a fast-paced 24×7 managed-services environment.
• Willingness to learn new AWS services and technologies.
• Strong team player with professional work ethics.

Education & Certification Preferred:

• B.E./B.Tech/B.Sc./BCA/MCA or equivalent technical qualification.
• AWS certification strongly preferred.
• Linux/Windows administration certification preferred.

Experience:

• 2–5 years of hands-on experience in AWS Cloud Operations, Cloud Support, System Administration, Infrastructure Management or Managed Services.
• Candidates should have practical experience managing production or mission-critical infrastructure.Key Performance Expectations.
• SLA adherence for incidents, service requests and changes.
• Effective resolution of L2 escalations.
• Reduction in repeat incidents through RCA and preventive actions.
• Infrastructure availability and performance.
• Successful implementation of approved changes.
• Backup and DR compliance.
• Cloud security and operational compliance.
• Cost optimization initiatives.
• Automation of repetitive operational activities.
• Quality and completeness of technical documentation.
• Customer satisfaction and communication.
• Mentoring and technical support to L1 engineers.

Work Environment:

• This is a customer-facing AWS Managed Services role supporting production and mission-critical environments.
• The position may require rotational shifts, 24×7 support, weekend/holiday coverage and on-call support for critical incidents and planned maintenance activities.