CLM Engagement Lead

spauldingridge· Revenue Excellence
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📍 Toronto, Calgary

About this role

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management.

At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. 

We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes. 

Role Responsibilities 

  • Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients. 
  • Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions. 
  • Expand relationships with existing clients by proactively identifying and proposing value add opportunities. 
  • Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption. 
  • Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression. 
  • Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals. 
  • Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency. 
  • Address client issues quickly and strategically, managing escalations and maintaining strong client trust. 
  • Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth. 
  • Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders. 

What You Bring 

  • Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services. 
  • Strong background in solution delivery, with experience shaping client outcomes based on business needs. 
  • Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred). 
  • Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels. 
  • Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios. 

 

Spaulding Ridge’s Commitment to an Inclusive Workplace 

When we engage the expertise, insights, and creativity of people from all walks of life, we become a better organization, we deliver superior services to clients, and we transform our communities and world for the better.

At Spaulding Ridge, we believe our team should reflect the rich diversity of society and we take seriously the responsibility to cultivate a workplace where every bandmate feels accepted, respected, and valued for who they are. We do this by creating a culture of trust and belonging, through practices and policies that support inclusion, and through our employee led Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance.

The company is committed to offering Equal Employment Opportunity and to providing reasonable accommodation to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Spaulding Ridge and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our VP of Human Resources, Cara Halladay (challaday@spauldingridge.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Frequently Asked Questions

Is the salary disclosed for the CLM Engagement Lead position at spauldingridge?
The salary for this CLM Engagement Lead role at spauldingridge is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CLM Engagement Lead position at spauldingridge located?
This CLM Engagement Lead role at spauldingridge is based in Toronto, Calgary. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the CLM Engagement Lead at spauldingridge belong to?
This CLM Engagement Lead position is part of the Revenue Excellence department at spauldingridge. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CLM Engagement Lead position at spauldingridge?
Click the "Apply Now" button on this page. You will be redirected to spauldingridge's official application portal hosted on greenhouse where you can submit your application directly.
When was the CLM Engagement Lead job at spauldingridge posted?
This CLM Engagement Lead position at spauldingridge was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
CLM Engagement Lead
spauldingridge
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