Supervisor for Telehealth WISe Care Coordinator/Peer (Remote in Spokane, WA)

Excelsior Wellness Center is looking for a Supervisor to join our VIEW telehealth program. 

The VIEW Supervisor plays a key leadership role in the VIEW program, providing support and supervision to both Care Coordinators and Peer Support Specialists. This position ensures high-quality service delivery through direct mentorship, oversight of integrated care planning, cross-agency collaboration, and the effective implementation of individualized supports for youth and families. The VIEW Supervisor also maintains a small caseload and provides operational support in alignment with Excelsior's mission and values.

How to Qualify:

• High School Diploma required, BA in counseling or related field preferred. 
• Registered Agency Affiliated Counselor Credential or ability to become registered within 60 days required.
• Has completed, or has the ability to complete, specialized training provided or contracted by 
  Washington State Division of Behavioral Health and Recovery in becoming a Certified Youth Peer Counselor, preferred.  
• Prior supervisory experience in similar service delivery field.
• Comprehensive knowledge of community resources and public systems.
• Minimum three years of working with youth and families.
• Exceptional communication and interpersonal skills.
• Must have strong multitasking and organizational skills.
• Must be able to pass a criminal background check.
• Must be 21 years or older.
• Valid state driver’s license. 

Responsibilities: 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

• Provide day-to-day supervision and mentorship to Care Coordinators and Peer Support 
  Specialists, including onboarding, skill development, and ongoing coaching.
• Guide the development and implementation of individualized, cross-system care plans that support youth and families in achieving wellness and stability within their community.
• Promote and advocate for VIEW services throughout the community, strengthening partnerships across public and private child- and family-serving systems. May 2026  
• Assist with program operations and service delivery, including crisis response, staff coverage, and program coordination to maintain quality standards.
• Support the onboarding and training of new team members, ensuring alignment with VIEW model expectations and organizational procedures.
• Facilitate coordination of care by leading interagency communication, resolving system-level 
  barriers, and aligning supports to meet youth and family needs.
• Model and promote recovery principles, utilizing lived experience (where applicable) to engage 
  families and demonstrate resilience, wellness, and community connection.
• Utilize data systems to monitor team performance, identify trends, and support continuous quality improvement initiatives in collaboration with leadership.
• Participate in treatment team meetings, provide feedback, and support staff in adhering to 
  individualized service plans and best practices.
• Provide transportation for clients and families as needed to support participation in services, 
  appointments, and community integration.
• Conduct and facilitate staff and community trainings as assigned, supporting professional 
  development and increasing awareness of VIEW services.
• Ensure compliance with all documentation, training, and credentialing requirements for supervised staff, including clinical and administrative expectations.
• Maintain client confidentiality and professionalism in all interactions with clients, families, 
  colleagues, and community partners.
• Represent Excelsior in the community, serving as a visible and proactive leader in promoting 
  integrated care and positive outcomes for youth and families.
• Adheres to organizational ethical standards, policy and procedures, mission, vision, and values.
• This position description is not intended to be all-inclusive, and the employee will also perform 
  other reasonably related business duties, across other Excelsior subsidiaries, as assigned.

Supervisory Duties: 
This position provides direct supervision to the following: 
• Identified Care Coordinators and Peer Support Specialists 

Benefit: 

Excelsior Wellness offers comprehensive medical (Providence + Cigna), dental (Lincoln), and vision (VSP) insurance packages.

• Employee insurance packages range from a $0 to $75 monthly premium.
• Medical coverage responsible deductibles ranges from $250 to $500/Annually
• Excelsior Wellness employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers

 Visit our website at www.excelsiorwellness.org to learn more about our organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.