Clinical Services Coordinator

General Function

This position directly supports the Director of Clinical Services, providing assistance and organization in a variety of areas within the medical department.  The Clinical Services

Coordinator will work collaboratively with the Chief Medical Officer in addition to medical staff (Physicians, Mid-level providers, Medical Assistants) to ensure that the needs and mission of the organization are maintained.

Key Responsibilities 

• Provides coordination of services at the New Arrival Clinic, including but not limited to: completing chart preparation twenty-four hours in advance of scheduled clinic; working as a clinician on the day of scheduled clinic; and provide follow-up on testing orders within seventy-two hours of patient appointment.
• Assist in the development and implementation of new clinic operations, including opening new clinics and expansion of medical services
• Manage patient advocate line for patient complaints or concerns.
• Assist the Director of Patient Experience and the Chief Medical Officer (CMO) with managing the patient satisfaction surveys and develop plan of action in response to patient survey outcomes.
• Assists with implementation and ongoing oversight of the consolidated inventory project and assists with the managing of the vaccine inventory and ordering.
• Assist with medical policies development and revisions/updates to policies, specifically Substance Abuse Disorder (SUD) clinic policies and procedures. 
• Assist with orientation of new staff in the medical department (including new Providers and Medical Assistants).
• Acts as a point person for the new hire during the first 90 days of employment.
• Provides guidance and training on an ongoing basis to current staff, to assure a comprehensive overview of clinical and administrative roles as a member of the PCMH team.
• Maintain updated orientation materials and competencies including materials specific to underserved populations such as PCMH, Social Determinants of Health and Cultural Diversity
• Acts a second to the Director of Clinical Services in their absence.
• Assists in the planning and organization of regularly scheduled Provider meetings.
• Acts as a second to the Director of Clinical Services in his/her absence.
• Assists in the development and maintenance of the medical emergency preparedness plan for the organization.
• Project management and statistical reporting for medical department initiatives and responsibilities on assigned job duties and projects.
• All other duties as assigned

Qualifications

• Case Management and clinical experience in Ambulatory Care setting, preferably community health
  
• Highly Proficient Computer Skills including EHR
  
• Project Management Experience-Required
  
• Ability to work closely and effectively with NHA staff and leadership
  
• Ability to create statistical reporting and evaluations relative to medical department functions
  
• Ability to lead and communicate effectively with patients and staff in a formal setting
  
• Strong time management skills, verbal and written communication skills a must.
  
• Possesses the personal maturity and emotional intelligence to be able to manage work duties under demanding and challenging clinical circumstances.
• Must be sensitive to cultural, religious, and ethnic diversity.

Who We Are

Neighborhood Health Association (NHA) is Northwest Ohio’s largest community health center system. Since 1969, we’ve grown to 13+ clinics offering medical, dental, pediatric, women’s, senior, and homeless care—plus a full-service pharmacy and lab. We focus on prevention and helping people take charge of their health.

Our Mission

Through our exceptional health care services, we empower and educate, aggressively working to eliminate health care inequities, while supporting personal responsibility for one’s own health regardless of the ability to pay.

Join Our Team

We are a drug free workplace, and an Equal Opportunity Employer.