Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE )

abbott· 1175 Abt Labs SAfrica (Proprietary) Ltd
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🌍 Remote📍 South Africa - RemoteFull time

About this role

     

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

In Abbott's Core Diagnostics (CRDX) Division

We are committed to delivering innovative diagnostic solutions that help laboratories and healthcare professionals make informed decisions faster and more accurately. Our service teams play a critical role in ensuring customers receive world-class technical support, driving operational excellence, uptime, and customer satisfaction across the region.

The Opportunity

We are looking for a Team Lead TSS (Technical Service Support i.e Field Service Engineers) to join our Core Diagnostics team , Based in the Western Cape ( Cape Town)
In this leadership role, you will lead and develop a team of Technical Support Specialists responsible for the installation, maintenance, troubleshooting, and performance improvement of Abbott Core Diagnostics instruments across Africa. You will drive service excellence, customer satisfaction, operational efficiency, and key service KPIs while supporting business growth throughout the region.

committed to delivering innovative diagnostic solutions that help laboratories and healthcare professionals make informed decisions faster and more accurately. Our service teams play a critical role in ensuring customers receive world-class technical support, driving operational excellence, uptime, and customer satisfaction across the region.

What You'll Work On

  • Lead, coach, and develop a team of Technical Support Specialists ( FIeld Service Engineers ) across Coastal regiona of South Africa
  • Drive service performance through continuous improvement of key KPIs, including First Time Fix Rate, Mean Time to Repair (MTTR), NPS, spare parts utilization, and cost-per-box metrics.
  • Conduct field coaching, technical training, audits, and performance reviews to ensure operational excellence and compliance.
  • Support installation, upgrades, preventive maintenance programs, escalations, and advanced technical troubleshooting.
  • Perform pre-installation assessments, site readiness reviews, and technical planning for new instrument placements.
  • Act as a key technical resource for customers, distributors, and internal stakeholders.
  • Collaborate closely with Sales, Applications, Service, and Commercial teams to deliver an exceptional customer experience.
  • Utilize performance and service data to identify trends, risks, and opportunities for improvement.
  • Drive implementation of technical service bulletins (TSBs), service programs, and global improvement initiatives.
  • Ensure compliance with Abbott quality systems, SOPs, safety requirements, and service documentation standards.
  • Support a 24/7 customer service model and travel extensively across Africa when required.

Qualifications

Required Education

Tertiary Qualification in Biomedical Engineering, Electrical Engineering, Mechatronics, Medical Technology, or a related technical discipline preferred.
Experience
  • Minimum of 2 years experience having managed a team of Field service Engineers
  • Proven experience in a field service, technical support, or service leadership role within the diagnostics, medical device, healthcare, or laboratory industry.
  • Demonstrated experience leading and developing technical teams.
  • Strong customer-facing experience with laboratory and healthcare customers.
  • Experience with diagnostic instrumentation, troubleshooting, installations, and preventive maintenance activities.
  • Experience working with service KPIs, quality systems, and continuous improvement initiatives.
  • Ideally experience from the diagnostic laboratory instrumentation.

Skills & Competencies

  • Strong leadership and coaching capabilities.
  • Excellent communication and stakeholder management skills.
  • Advanced analytical and problem-solving skills.
  • Ability to work independently while fostering collaboration across teams.
  • Strong knowledge of service management tools and reporting systems.
  • Ability to deliver technical training and mentorship programs.
  • Fluent in English, both written and verbal.
  • Additional African or international language skills are advantageous.

Additional Requirements

  • Willingness and ability to travel extensively across Africa and the EMEA region.
  • Valid driver's license.
  • Valid passport.
Join Abbott and help shape the future of diagnostics through technical excellence, customer focus, and leadership across Africa.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

South Africa : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

     

     

     

Frequently Asked Questions

Is the salary disclosed for the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) position at abbott?
The salary for this Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) role at abbott is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) job at abbott remote?
Yes, this Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) position at abbott is remote, with team members based in South Africa - Remote. You can work from home or anywhere in the supported regions.
Is the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) role at abbott full-time or part-time?
This is listed as a Full time position. It is posted as a Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) role in the 1175 Abt Labs SAfrica (Proprietary) Ltd department at abbott.
Which team or department does the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) at abbott belong to?
This Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) position is part of the 1175 Abt Labs SAfrica (Proprietary) Ltd department at abbott. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) position at abbott?
Click the "Apply Now" button on this page. You will be redirected to abbott's official application portal hosted on workday where you can submit your application directly.
When was the Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) job at abbott posted?
This Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE ) position at abbott was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Clinical FIELD SERVICE TEAM LEADER ( WESTERN CAPE )
abbott
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