Information Systems Security Officer (ISSO)
americansystems
Client Systems Admin/Helpdesk Support
americansystems· IT / Cyber Security / Network Systems
About this role
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Engineering & Analysis, Test & Evaluation, and Training.
Responsibilities
- Provide Tier I/II system administration and help desk support for classified and mission systems, including troubleshooting hardware, software, account access, and connectivity issues.
- Install, configure, maintain, and update servers, workstations, operating systems, and mission applications in accordance with Government security and operational requirements.
- Respond to user requests through phone, email, portal, and walk-in support, ensuring timely resolution, accurate ticket tracking, and strong customer service.
- Monitor system health, performance, backups, and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
- Maintain and update technical documentation, SOPs, system inventories, audit logs, and configuration records to support continuity, compliance, and operational readiness.
- Support cybersecurity and compliance activities by applying patches, assisting with vulnerability remediation, following RMF/JSIG/ATO procedures, and escalating security incidents as required.
Qualifications
- Bachelor's degree and 5-7 years of related experience
- TS/SCI clearance
- Security+/A+/Net+ certification
- U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $93,900.00/Yr. - USD $156,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.EEO Statement
EEO Race/Sex/Disability Status/Veteran StatusFrequently Asked Questions
What is the salary for the Client Systems Admin/Helpdesk Support role at americansystems?
The listed salary for this Client Systems Admin/Helpdesk Support position at americansystems is USD 100K–110K/yr. This is an FULL TIME role.
Where is the Client Systems Admin/Helpdesk Support position at americansystems located?
This Client Systems Admin/Helpdesk Support role at americansystems is based in Colorado Springs, CO, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Systems Admin/Helpdesk Support role at americansystems full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Systems Admin/Helpdesk Support role in the IT / Cyber Security / Network Systems department at americansystems.
Which team or department does the Client Systems Admin/Helpdesk Support at americansystems belong to?
This Client Systems Admin/Helpdesk Support position is part of the IT / Cyber Security / Network Systems department at americansystems. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Systems Admin/Helpdesk Support position at americansystems?
Click the "Apply Now" button on this page. You will be redirected to americansystems's official application portal hosted on icims where you can submit your application directly.
When was the Client Systems Admin/Helpdesk Support job at americansystems posted?
This Client Systems Admin/Helpdesk Support position at americansystems was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Systems Admin/Helpdesk Support
americansystems · 💰 USD 100K–110K/yr
You'll be redirected to americansystems's official application page on icims.