Client Support Specialist I
trueml· Collections Operations
About this role
About This Role:
As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.
What You'll Do:
- Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
- Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
- Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
- Optimize Operations: Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts.
- Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.
Who You Are:
- Collections Experienced: You bring prior experience in a collections environment and understand the operational nuances of the industry.
- Detail-Oriented & Analytical: You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies.
- A Skilled Communicator: You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams.
- A Problem Solver: You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.
- Customer-Centric: You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude.
Frequently Asked Questions
What is the salary for the Client Support Specialist I role at trueml?
The listed salary for this Client Support Specialist I position at trueml is USD 21–21. This is a remote Full time role.
Is the Client Support Specialist I job at trueml remote?
Yes, this Client Support Specialist I position at trueml is remote, with team members based in Everett, WA. You can work from home or anywhere in the supported regions.
Is the Client Support Specialist I role at trueml full-time or part-time?
This is listed as a Full time position. It is posted as a Client Support Specialist I role in the Collections Operations department at trueml.
Which team or department does the Client Support Specialist I at trueml belong to?
This Client Support Specialist I position is part of the Collections Operations department at trueml. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Support Specialist I position at trueml?
Click the "Apply Now" button on this page. You will be redirected to trueml's official application portal hosted on lever where you can submit your application directly.
When was the Client Support Specialist I job at trueml posted?
This Client Support Specialist I position at trueml was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Support Specialist I
trueml · 💰 USD 21–21
You'll be redirected to trueml's official application page on Lever.