API Specialist
FICS, Inc.
Client Support - Mortgage Servicing System
FICS, Inc.· System Support
About this role
FICS is excited to announce an opening for a Mortgage Loan Servicing System Support professional who will play a pivotal role in ensuring our clients receive unparalleled support for our mortgage loan servicing software. We seek an individual with a solid background in residential loan servicing, ideally with at least three years of hands-on experience. You must possess a deep understanding of mortgage servicing processes, including escrow administration, ARM analysis, payment processing, and IRS reporting.
As a System Support team member at FICS, you will act as the go-to resource for our clients, troubleshooting issues, answering inquiries, and providing training on our software solutions. Your contributions are vital, as you will be helping clients navigate through the complexities of mortgage servicing software, enhancing their productivity and operational efficiency. Expect to conduct hands-on training sessions, webinars, and participate in software testing to ensure top-notch product performance
What you bring:
- 3-5 years of experience in residential mortgage loan servicing is required.
- Experience with investor reporting, specifically with Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly preferred.
- Strong knowledge of mortgage loan servicing principles, including escrow administration, ARM analysis, payment processing, and IRS reporting.
- Excellent communication skills, both written and verbal.
- Proficient interpersonal and presentation skills.
- Proficiency with personal computers and standard business software, such as Microsoft Word, Excel, PowerPoint, etc.
- Quick ability to learn other software used by FICS in a Windows environment
- A genuine eagerness to learn and adapt is essential.
- Willingness to travel within the U.S. as necessary.
At FICS, our customers are our top priority, and we've proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.
Curious about what it's like to be part of the FICS community? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.
Don’t miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!
Frequently Asked Questions
Is the salary disclosed for the Client Support - Mortgage Servicing System position at FICS, Inc.?
The salary for this Client Support - Mortgage Servicing System role at FICS, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Support - Mortgage Servicing System position at FICS, Inc. located?
This Client Support - Mortgage Servicing System role at FICS, Inc. is based in Addison, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Support - Mortgage Servicing System role at FICS, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Client Support - Mortgage Servicing System role in the System Support department at FICS, Inc..
Which team or department does the Client Support - Mortgage Servicing System at FICS, Inc. belong to?
This Client Support - Mortgage Servicing System position is part of the System Support department at FICS, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Support - Mortgage Servicing System position at FICS, Inc.?
Click the "Apply Now" button on this page. You will be redirected to FICS, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Client Support - Mortgage Servicing System job at FICS, Inc. posted?
This Client Support - Mortgage Servicing System position at FICS, Inc. was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Support - Mortgage Servicing System
FICS, Inc.
You'll be redirected to FICS, Inc.'s official application page on workable.