Client Support
Talent-360.me
Client Support
Talent-360.me· Customer Service
About this role
Technical Support Specialist
We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.
Key Responsibilities
- Respond promptly to technical support inquiries via phone, email, and chat.
- Diagnose and troubleshoot software-related issues for customers.
- Guide users through step-by-step solutions in a clear and professional manner.
- Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems.
- Collaborate with Product and Engineering teams to escalate and resolve complex issues.
- Test, identify, and report bugs or product defects discovered during support interactions.
- Stay up to date with product features, updates, and new releases.
- Deliver excellent customer service to maintain customer satisfaction and retention.
Working Conditions
📌 6 working days per week
📌 Rotational shifts
📌 10-hour shift schedule
📌 Ability to work flexible hours based on business needs
If you are passionate about technology and enjoy helping customers solve technical challenges, we would love to hear from you.
✅ Bachelor's degree in Computer Science, Information Technology, or a related field.
✅ 1–2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role.
✅ Strong problem-solving, troubleshooting, and debugging skills.
✅ Excellent English communication skills (written and spoken); Arabic is a plus.
✅ Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk).
✅ Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools.
✅ Experience troubleshooting application issues, user access problems, and performance bottlenecks.
✅ Ability to read and interpret logs, API responses, and technical error messages.
✅ Experience with CRM systems and maintaining accurate support documentation.
✅ Ability to work in a fast-paced environment and manage multiple priorities effectively.
✅ Customer-focused mindset with patience, professionalism, and strong attention to detail.
Frequently Asked Questions
Is the salary disclosed for the Client Support position at Talent-360.me?
The salary for this Client Support role at Talent-360.me is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Support position at Talent-360.me located?
This Client Support role at Talent-360.me is based in Nasr City, Nasr City, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Support role at Talent-360.me full-time or part-time?
This is listed as a Full time position. It is posted as a Client Support role in the Customer Service department at Talent-360.me.
Which team or department does the Client Support at Talent-360.me belong to?
This Client Support position is part of the Customer Service department at Talent-360.me. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Support position at Talent-360.me?
Click the "Apply Now" button on this page. You will be redirected to Talent-360.me's official application portal hosted on workable where you can submit your application directly.
When was the Client Support job at Talent-360.me posted?
This Client Support position at Talent-360.me was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Support
Talent-360.me
You'll be redirected to Talent-360.me's official application page on workable.