Client Success Specialist / Customer Support
Simera· Administration
About this role
We are seeking a Korean-Speaking Client Success Specialist to manage client relationships, provide customer support, and ensure Korean-speaking clients receive timely, effective assistance throughout their engagement.
The ideal candidate is fluent in Korean and English, highly organised, proactive, and comfortable managing multiple client needs. You will build strong relationships, resolve concerns, coordinate internally, and identify opportunities to improve the client experience.
Schedule: Full-time, Monday to Friday, 10:00 AM – 7:00 PM Pacific Time (with 1 hour unpaid break)
The ideal candidate is fluent in Korean and English, highly organised, proactive, and comfortable managing multiple client needs. You will build strong relationships, resolve concerns, coordinate internally, and identify opportunities to improve the client experience.
Schedule: Full-time, Monday to Friday, 10:00 AM – 7:00 PM Pacific Time (with 1 hour unpaid break)
Key Responsibilities
- Client Relationships: Serve as the primary point of contact for Korean-speaking clients. Conduct regular check-ins, understand client needs, and communicate updates proactively.
- Support & Resolution: Respond promptly to inquiries via email, chat, and other channels. Resolve concerns, escalate complex issues, and follow up to closure.
- Internal Coordination: Work with Finance, Operations, IT, and other teams to address client requests and ensure alignment with expectations.
- Retention: Monitor client satisfaction, identify risks to retention, and recommend solutions or process improvements.
- Documentation: Maintain accurate records of client interactions, feedback, and resolutions, and prepare account updates as required.
Qualifications & Requirements
- Fluent in Korean and English, written and spoken.
- Previous experience in Client Success, Customer Success, Account Management, or Customer Support.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Highly organised with strong attention to detail.
- Able to manage multiple clients, priorities, and deadlines.
- Strong problem-solving skills and a proactive approach to client management.
- Comfortable with email, chat, video calls, and phone.
- Able to work independently in a remote environment.
- Proficient with Google Workspace, Microsoft Office, and CRM platforms
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
Frequently Asked Questions
Is the salary disclosed for the Client Success Specialist / Customer Support position at Simera?
The salary for this Client Success Specialist / Customer Support role at Simera is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Client Success Specialist / Customer Support job at Simera remote?
Yes, this Client Success Specialist / Customer Support position at Simera is remote, with team members based in San Francisco, United States of America. You can work from home or anywhere in the supported regions.
Is the Client Success Specialist / Customer Support role at Simera full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Client Success Specialist / Customer Support role in the Administration department at Simera.
Which team or department does the Client Success Specialist / Customer Support at Simera belong to?
This Client Success Specialist / Customer Support position is part of the Administration department at Simera. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Success Specialist / Customer Support position at Simera?
Click the "Apply Now" button on this page. You will be redirected to Simera's official application portal hosted on freshteam where you can submit your application directly.
When was the Client Success Specialist / Customer Support job at Simera posted?
This Client Success Specialist / Customer Support position at Simera was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Success Specialist / Customer Support
Simera
You'll be redirected to Simera's official application page on freshteam.