Client Success Manager - Social (Maternity Cover - 12 months FTC) Part-time

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! We are looking for a part-time Client Success Manager to support a dynamic book of business during a 12 month maternity leave. Our team is helping shape how the world’s leading brands and retailers tap into creator and user generated content to inspire customers throughout the shopping journey. Internally and externally, we’re trusted advisors in the fast paced and ever evolving creator economy and social commerce space. As a CSM, you’ll be responsible for the care of a named portfolio of accounts located across EMEA, with a focus on driving adoption of our tools, increasing client satisfaction, mitigating risk, and identifying opportunities for expansion. You’ll partner with clients on key recommendations for optimizing their use of our tools and services to achieve their business goals, like increasing brand awareness and driving revenue.